Gateway Fiber · 17 hours ago
Scheduler
Fridley, MN
Full-time
Onsite
New Grad, Entry LevelGateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. The Scheduler will play a critical role in supporting customer experience by managing installation and engineering scheduling appointments and ensuring customer satisfaction.
InternetReal EstateResidentialWireless
Hiring Manager
Kaylee West
Responsibilities
Process inbound and outbound customer calls related to installation & engineering scheduling appointments
Contact the customer or authorized account contact in accordance with established service and performance guidelines
Research, resolve, and reschedule installation and engineering appointments as necessary
Accurately maintain and utilize Broadhub, DropSource, HubSpot, MS Excel and other systems to maintain customer satisfaction and internal data integrity
Identify and escalate exceptions that are not easily resolved with the goal of avoiding customer activation delays
Proactively identify opportunities for processing and procedural improvements
Perform other duties as assigned or requested by supervisor
Qualification
Required
Excellent verbal and written communication skills
Capability to solve complex interpersonal problems
Demonstrated calm and collected demeanor under pressure and stress
Strong follow-up skills, accuracy, and attention to detail
Excellent customer service skills, including positive phone demeanor
Exceptional attendance and punctuality
Familiarity with Microsoft Office Suite (MS Office-Word, Excel, Outlook)
High school diploma or equivalent
Ability to work independently and make sound decisions
Must have flexibility in scheduling to meet the needs of the business
Benefits
Medical
Dental
Vision
Paid time-off
Flexible environment
Company
Gateway Fiber
Gateway Fiber provides fiber optic internet services for businesses and residents.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$250.5M2025-02-03Acquired
2024-12-02Debt Financing· $75M
2024-05-24Debt Financing· $175.5M
Leadership Team
Heath Sellenriek
Chief Executive Officer
Betsy Toney
Chief Financial Officer
Recent News
2025-10-22
2025-08-13
Morningstar.com
2025-07-25
Company data provided by crunchbase