Semrush · 1 month ago
Customer Success Manager, Mid Market (US Markets)
Dallas
Full-time
Hybrid
Mid, Senior Level
3+ years expSemrush is a global Tech company developing a platform for digital marketers. They are seeking a Customer Success Manager for the Mid Market (US Markets) to drive customer retention, manage renewals, and build strong relationships with key stakeholders. The role requires collaborating with customers to ensure they see value from Semrush tools and advocating for customer needs within the company.
AdvertisingAnalyticsContent MarketingCopywritingSaaSSEO
Responsibilities
Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value
Work closely with account teams to identify upsell and cross-sell opportunities
Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them
Lead efforts in contract renewals and negotiations
Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders
Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact
Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI
Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions
Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives
Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance
Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback
Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats
Execute consistent & efficient onboarding for new customers while simplifying the process where possible
Deliver unique insights at each customer touch point to advance the Semrush mission of enhancing the marketing acumen of all customers
Qualification
Required
3-5+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule
Proven track record of building strong relationships with different levels of seniority
Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers
Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers' needs
Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
Experience with upselling customers and generating qualified leads
Preferred
Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment
Experience with international companies is a plus
You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better
Benefits
Unlimited PTO
Low cost medical, dental, and vision plans
Life insurance
Accidental death and dismemberment (AD&D) insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Saving Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
401(k) plan
Paid parental leave
Relief Fund
Travel coverage
Corporate events
Teambuilding
Snacks, drinks at the office
Company
Semrush
SEMrush is an online visibility management and content marketing SaaS platform. It is a sub-organization of ProCubiz Infotech.
1001-5000 employees
H1B Sponsorship
Semrush has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$40M2025-11-19Acquired
2021-03-25IPO
2018-04-24Series Unknown· $40M
Leadership Team
Oleg Shchegolev
CEO and co-founder
Mike Castellani
Vice President of Sales, Mid-Market and Enterprise
Recent News
Company data provided by crunchbase