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High Profile · 1 month ago

Dispensary General Manager

Buchanan, MI

Full-time

Onsite

Mid, Senior Level

3+ years exp

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, with a retail network, High Profile Cannabis Shop. The Dispensary General Manager is responsible for driving sales performance, managing daily store operations, and leading a high-performing team to deliver exceptional customer experience.

CannabisE-CommerceWellness

Responsibilities

Lead and manage all aspects of store performance with a strong focus on sales growth, operational efficiency, and profitability, while delivering a best-in-class customer service experience that drives repeat business and brand loyalty

Monitor and analyze KPIs with reports and data related to sales, customer satisfaction, and product inventory, ensuring targets are met on a weekly, monthly, and annual basis to drive growth and operational success

Responsibilities in networking with local organizations and community leaders, with the potential to participate in relevant community initiatives as approved by upper management

Ensure employee training in POS systems, Customer Loyalty Programs, new brands/products, METRC/BioTrack, shrink & safety protocol, and cash handling

Stay informed on evolving consumer preferences, market trends, and regulatory changes within the cannabis industry to tailor product offerings, address customer challenges, and optimize sales strategies for customer satisfaction and revenue growth

Monitor and maintain inventory levels, assist with product intakes, and communicate discrepancies to compliance and upper management

Run internal store meetings, provide feedback on employee development, sales opportunities, and organizational improvements

Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance

Develop store’s schedule to ensure proper sales floor coverage during peak selling hours

Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting per company policy

Collaborate with HR to interview, hire and onboard new employees and monitor employee development and goals

Collaborate with HR to conduct performance reviews, issue disciplinary actions, and manage terminations in accordance with company policies, ensuring a fair and compliant approach to employee relations and performance management

Ensure implementation and adherence to all local and state laws and inspection requirements

Responsible for opening and closing the store, including securing the premises, preparing registers, and conducting end-of-day reports

Remain readily available to support business needs, including adjusting schedules, filling in during staff shortages, and stepping in when unexpected situations arise to ensure smooth operations

Qualification

Retail management experienceSales performance analysisPOS systems proficiencyMicrosoft Office proficiencyMETRC/BioTrackCustomer engagementMulti-tasking abilityTeam leadershipCommunication skills

Required

Comprehensive knowledge of retail operations, merchandising, and sales

Proficient in Microsoft Office applications, POS systems

Demonstrated track record of driving retail sales through effective team leadership, and personalized customer engagement, consistently exceeding sales targets and fostering a loyal customer base

Proven ability to motivate and influence others through personal actions and examples

Ability to drive proven improvements across all areas managed

Proven ability to establish strong credibility and build relationships and operate in an environment of ambiguity

Ability to build and lead a best-in-class retail team

Strong results-orientation and commitment to quality, performance, and deliverables

Effective multi-tasker with demonstrated ability to prioritize

Ability to demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner

Willingness to work nights, weekends, and some holidays

Must be at least 21 years of age and able to pass a background check

Must be able to obtain and maintain required state licenses based on work location