Clerri · 1 month ago
Manager, Enterprise Customer Success
Chesterbrook, PA
Full-time
Onsite
Mid, Senior Level
$135K/yr - $180K/yrClerri is seeking a Manager of Enterprise Customer Success to lead a team of Customer Success Managers focused on Dental Support Organizations (DSOs). The role involves driving location expansion and upselling integration features while coaching the team to enhance their strategic account management skills and engaging directly with key accounts to ensure long-term success.
DentalInformation TechnologySoftware
No H1B
Responsibilities
Proactively identify and engage with key stakeholders within your team's portfolio to accelerate opportunities for location expansion within DSOs and integration feature upsells, personally driving complex deals to a close
Conduct and guide your team through high-stakes negotiations, focusing on contractual agreements for multi-location rollouts and skillfully handling complex objections to drive deals to a close
Coach, mentor, and develop a team of Customer Success Managers, specifically enhancing their strategic account management skills to meet and exceed their individual and team-based revenue and retention goals
Participate in and guide your team in preparing and delivering effective, data-driven ROI Reviews that not only demonstrate ROI but also strategically position future location expansion and integration upsell opportunities
Serve as a trusted advisor to enterprise clients, channeling the voice of the customer (especially DSOs) to internal teams to drive product innovation and influence our roadmap, particularly around integration features
Work seamlessly with Sales, Legal, Product, and Engineering teams to close deals, overcome technical roadblocks, and ensure a smooth customer journey from initial sale to long-term location expansion
This position requires frequent travel, with an expectation of 1-2 trips per quarter to engage with key customers (DSOs) and attend industry events
Qualification
Required
Proven track record of exceeding sales targets and driving growth within an enterprise portfolio, ideally in the healthcare or DSO space
Expert negotiator with the ability to handle complex objections and coach a team to do the same, particularly around multi-site or multi-feature contracts
Resilient and resourceful problem-solver, adept at navigating large customer organizations to push projects forward, especially concerning multi-location rollouts
Empathy and genuine care for customer concerns
Quick learner who can understand complex products, including technical integration features
Resourceful and solution-oriented problem-solver who can guide a team through roadblocks
Team player who collaborates effectively
Comfortable using CRM software
Legally authorized to work permanently in the US without employer sponsorship
Bachelor's degree in anything
Preferred
Previous experience in a B2B SaaS environment, preferably in a B2B2C model servicing multi-site organizations like DSOs
Proficiency in data analysis or customer experience software is a plus
Benefits
Variable compensation package
Company equity
Company
Clerri
Clerri provides cloud software for dental membership plans, supporting plan design, enrollment, renewals, and administration for practices.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase