C1 · 1 month ago
Incident Management Specialist
United States
Full-time
Remote
Mid, Senior Level
$66K/yr - $80K/yr
5+ years expC1 is the foremost provider of advanced communications and data technology for business. The Incident Management Specialist is responsible for overseeing the identification, response, and resolution of IT-related incidents to minimize business disruption and ensure service continuity.
Call CenterInformation TechnologyMessagingSaaSUnified CommunicationsVoIP
Responsibilities
Monitors, triages, and manages incidents throughout their lifecycle – from detection to closure
Coordinates cross-functional teams to ensure timely resolution of high-priority or major incidents
Communicates incident status, impact, and resolution updates to stakeholders and management
Documents incident details, root causes, and corrective actions in the incident tracking system
Analyzes incident trends to identify recurring issues and opportunities for process improvement
Ensures compliance with Service Level Agreements (SLAs) and escalation protocols
Participates in post-incident reviews to recommend preventative measures and strengthen system resilience
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
5-7 years in IT Operations, Service Management, or Incident Response
Strong understanding of ITIL or other ITSM frameworks
Excellent communication and coordination skills, especially under pressure
Ability to analyze technical issues and facilitate problem resolution
Familiarity with incident management tools such as Service Now, Remedy, Ivanti
Preferred
Experience with monitoring and alerting systems
Benefits
401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)
Company
C1
C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities.
1001-5000 employees
H1B Sponsorship
C1 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$58MKey Investors
Split Rock Partners
2014-09-30Acquired
2009-08-14Series Unknown· $1M
2005-07-11Series A· $12M
Leadership Team
Jeffrey Russell
Chief Executive Officer
John Lyons
President + Chief Executive Officer, Enterprise
Company data provided by crunchbase