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Applied Innovation · 1 month ago

Inbound Sales & Supplies Specialist - Grand Rapids MI

Grand Rapids, MI

Full-time

Onsite

Entry Level

1+ years exp

Applied Innovation is seeking an energetic, customer-focused Inbound Sales & Supplies Specialist to serve as the first impression of our sales department. This role is pivotal in delivering a live person white glove experience, responding quickly and professionally to inbound leads and supply needs from clients.

ConsultingHardwareInformation TechnologyInfrastructureSecurity

Culture & Values

Responsibilities

Serve as the first point of contact for inbound website form submissions and phone inquiries

Respond to inbound leads within 15 minutes, meeting timeliness KPIs

Qualify inbound prospects to understand needs and assign/schedule with the appropriate sales rep or specialist

Contact clients who purchased equipment without a service contract to offer and sell transactional supplies such as toner, ink, roll paper for wide-format printers and thermal printer media

Achieve monthly and quarterly gross profit targets tied to monthly and quarterly bonuses

Maintain accurate records of interactions and activities in SalesForce.com

Collaborate closely with the Supplies Team for expertise, quoting support, and product knowledge

Deliver exceptional customer service and uphold Applied Innovation’s brand as a trusted partner