Palmetto Propane, Fuels, & Ice Inc. ยท 1 month ago
Director of Business Development and Customer Experience
Batesburg, South Carolina, United States
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expPalmetto Propane, Fuels, and Ice is a leading provider of propane and fuel services across South Carolina, committed to delivering safe, reliable energy solutions. They are seeking an experienced Director of Business Development to lead Sales and Customer Service teams, drive organizational growth, and ensure exceptional customer experience.
FuelOil and GasSmall and Medium Businesses
Responsibilities
Provide leadership, direction, and operational oversight for all Sales functions, including Outside Sales, Inside sales (retail and residential), and the Customer Service Team
Develop and execute strategic plans to achieve company growth goals and expand market
Monitor key performance metrics related to sales performance, customer retention, service delivery, and team productivity
Oversee customer experience initiatives to ensure consistent, high-quality interactions across all departments
Cultivate strong internal partnerships with Dispatch, Operations, Service and Financial teams
Identify and pursue new business opportunities, including commercial, agricultural, and residential market growth
Conduct regular coaching, training, and performance evaluations for team members
Manage key customer accounts and serve as an escalation point for complex issues
Analyze market trends, customer feedback, and competitive activity to inform strategy
Represent the company at industry events, networking functions, and community outreach activities
Assist with budgeting, forecasting, and resource planning for the Sales and Customer Service functions
Perform all other duties as assigned
Qualification
Required
Bachelor's degree in business, Marketing, Management, or related field (or equivalent experience)
Minimum 5 years of leadership experience in sales, business development, or related roles
Demonstrated ability to lead cross-functional teams toward shared goals
Strong communication, negotiation, and relationship-building skills
Proven track record of achieving revenue growth and managing customer-facing operations
Excellent organizational skills, attention to detail, and ability to manage multiple priorities
Proficiency in CRM systems, reporting tools, Microsoft Office, and general computer applications
Ability to travel regularly and represent the company professionally in various settings
Benefits
Performance-based bonuses
401(k) with 25% company match.
Medical, dental & vision insurance.
Short-term and long-term disability coverage.
Life and AD&D insurance.
Voluntary accident and critical illness insurance.
Flexible Spending Account (FSA).
Holiday Savings Account.
Paid Time Off (PTO), with increases based on tenure.
Paid holidays.
Employee referral program.
Propane discounts and more!
Company
Palmetto Propane, Fuels, & Ice Inc.
Palmetto Propane has been delivering energy-efficient propane to homes & businesses for more than 60 years.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase