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Discovery Land Company · 1 month ago

Marina Supervisor

Coeur d'Alene, ID

Full-time

Onsite

Mid Level

Discovery Land Company creates unique environments for individuals and families, and they are seeking a Marina Supervisor for Gozzer Ranch and Discovery Marina. The Marina Supervisor will oversee daily operations, manage staff, and ensure a welcoming atmosphere for members and guests.

Commercial Real EstateReal EstateReal Estate Investment

H1B Sponsor Likely

Responsibilities

Overseeing the day-to-day operations of the boat valet service, ensuring efficient and timely service delivery

Managing a team of Dockhands, including hiring, training, scheduling, and performance management

Write a staff schedule within your budget and the appropriate daily coverage for all areas

Coordinating the parking, launching, and retrieval of boats, ensuring proper handling and care

Daily boat maintenance for member boats, including uncovering and covering, stocking basic supplies, and wiping down and cleaning

Provide fueling, pump-outs, details, and drop-offs when requested

Maintaining accurate records of boat inventory, including boat details, owner information, and storage locations

Delegating private boat drivers who are qualified for that specific vessel without causing low staffing for valet operations

Implementing and enforcing safety protocols and procedures to ensure the well-being of staff and the protection of boats

Collaborating with boat owners to understand their specific needs and preferences, providing personalized service

Monitoring and maintaining cleanliness and organization in the valet area, ensuring a professional and welcoming environment

Conducting regular inspections of boats for any damage or maintenance needs, reporting and coordinating repairs as necessary

Developing and implementing training programs for boat valets, ensuring they are equipped with the necessary skills and knowledge

Resolving customer complaints or concerns in a professional and timely manner, striving to provide excellent customer service

Maintaining positive relationships with boat owners and marina tenants, addressing their needs, and fostering a positive customer experience

Assists other Outdoor Pursuits staff in planning and implementing Club Events when Marina services are required

Understanding member and member guest needs. Provide them with personalized solutions by suggesting activities and facilities provided by the Club

Create a clean, safe, welcoming atmosphere

Daily stocking of towels, sunscreen, water, ice, and any other amenities

Keep daily records of usage of the Marina and report needed charges to the Outdoor Pursuits office daily

Scheduling routine maintenance tasks such as oil changes, filter replacements, and lubrication to ensure the proper functioning of boat engines and systems when requested

Diagnosing and troubleshooting boat engine and system problems and providing appropriate repairs or recommendations for further action

Scheduling member boats if in need of repairing or replacing damaged or malfunctioning boat components, including engines, propellers, steering systems, electrical systems, and ballast systems

Conducting boat winterization and de-winterization procedures to protect boats during the offseason

Assisting boat owners with boat customization or upgrades, based on their specific requirements and preferences through local 3rd party vendors

Providing boat cleaning and detailing services, including hull cleaning, polishing, and interior cleaning

Conducting boat safety inspections to ensure compliance with relevant regulations and standards

Responsible for the accurate purchasing and billing of hard and soft goods, boating supplies, tubes, and other boat-related items when requested

Schedule launching and retrieving their boats from the water

Maintaining accurate records of services provided, including work orders, parts used, and customer interactions

Providing excellent customer service by addressing customer inquiries, and concerns, and providing recommendations for boat maintenance and care

Collaborating with other boat service providers or suppliers to source parts, tools, or expertise when needed

Provide fleet boats with backup assistance when boats are at max occupancy, out of service, fueling, or on hold due to weather or other unlisted circumstances

Work with the OP office and Marketing to coordinate the scheduling of cruises, and transportation of D-1 and other boats as needed

Ensure all fleet boats are operating on schedule

Work with the OP Office on all scheduling, charging, tracking, and forecasting of OP Activities at the Marina

Structure the Marina Office to be a complimentary service to the membership and improve communication with the line staff

Capture all revenue and create added revenue sources through additional programming and services at the Marina

Seasonal set-up, breakdown, and storage of all beach equipment

Write a staff schedule within your budget and the appropriate daily coverage for all areas

Ensure all staff are family-friendly and engaging for the area

Create a clean, safe, welcoming atmosphere

Daily stocking of towels, sunscreen, water, ice, and any other amenities

Develop programs and encourage the membership to get involved in OP activities

Uphold the Club’s policies and procedures both personally and with your staff

Ensure that each member and member guest receive outstanding service in a friendly environment. This includes promptly and professionally greeting and acknowledging every member and member guest, maintaining outstanding service standards, and possessing solid product knowledge

Communicate with members to create an honest relationship where their service needs, food and beverage selections, and other dining-related services are known to you and your team

Exceed member and member guest expectations

Create 100% guest satisfaction by providing our Gozzer brand behavior and genuine hospitality

Give personal attention and take personal responsibility for the member and guest experience

Promoting services and activities provided to Gozzer Ranch members

Understanding member and member guest needs. Provide them with personalized solutions by suggesting activities and facilities provided by the Club

Assisting in creating the service vibe with your team through service-minded experiences

Work intentionally to include all co-workers and peers

Support Club wide services and events when possible

Create good working relationships with ALL Gozzer Employees

Maintain a courteous attitude toward ALL Gozzer Employees

Work with Human Resources and the marina manager to organize and create a recruitment plan that accurately identifies needs

Participate in activities to increase overall applicants to Gozzer Ranch

Plan and implement safety procedures, making sure the staff is certified with basic skills and has the necessary resources available (CPR, first aid, USCG certification, and background checks)

Ordering uniforms and ensuring the staff is dressed appropriately each day for the specific areas

Developing and implementing training programs for marina staff, including new hires and ongoing professional development

Assessing training needs and identifying areas for improvement in knowledge, skills, and performance

Creating training materials, including manuals, presentations, and online resources, to support the training programs

Keeping open lines of communication with staff to gather feedback, address concerns, and ensure training programs meet their needs

Qualification

Marina management experienceBoat maintenance knowledgeTeam managementCustomer service skillsSafety protocols knowledgeScheduling skillsBasic computer knowledgePhysical staminaCommunication skillsProblem-solving skillsOrganizational skills

Required

Must have strong overall knowledge of boats

Must have knowledge and adherence to all state laws pertaining to the sale and service of liquor and other alcoholic beverages

Comply with Idaho State Health and Wellness regulations

Possess good computer knowledge

Ability to work effectively with all personality types

Ability to understand and carry out verbal and written instructions independently

Ability to perform mathematical calculations correctly

Ability to work weekends, holidays, mornings, and nights

Ability to work in all weather conditions and temperatures including inside and outside areas

Ability to perform light physical tasks, exerting up to 25 lbs. of force on a frequent basis and up to 75 lbs. on an occasional basis independently or with help

Ability to perform such activities as grasping, lifting, reaching, crouching, walking, sitting, and carrying

Preferred

Prior marina management experience preferred

Company

Discovery Land Company

Discovery Land Company is a real estate company specializing in luxury residential private club communities and resorts.

Founded in 1994

Scottsdale, Arizona, USA

1001-5000 employees

http://discoverylandco.com

H1B Sponsorship

Discovery Land Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)