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BOLD Integrated Payments · 1 month ago

Client Support Specialist

Sandy Springs, GA

Full-time

Onsite

Entry Level

$22/hr - $24/hr

2+ years exp

BOLD Integrated Payments, part of VersiTech, is focused on providing exceptional customer-first service in the hospitality industry. The Client Support Specialist role involves assisting customers with payment processing inquiries and delivering extraordinary customer care in a fast-paced environment.

CommercialFinancial ServicesPaymentsSoftware

No H1B

Responsibilities

Provide extraordinary customer care by responding to questions raised via phone & email concerning payment accounts in a fast paced, structured customer care environment

Ability to support multiple servicing across payment processing products

Support Customer First philosophy by ensuring professional handling of customer requests

Supporting Customers with maintenance, transactions, and funds related inquiries

Troubleshoot customer problems and determine how to resolve those problems

Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices

Qualification

Customer service experienceSalesforce experiencePayment processing knowledgeMultitasking skillsCommunication skills

Required

Customer service experience (two years +) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication

Proven success in a customer service environment (two years +)

Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment

Ability to navigate multiple servicing platforms including Salesforce, Slack, G-Suite

Proven ability to manage change and continuous learning

Excellent written and verbal communication skills