Howard University · 1 month ago
Collections Account Analyst
DC-Baltimore Area
Full-time
Hybrid
Entry Level
$63K/yr - $70K/yr
1+ years expHoward University is dedicated to hiring qualified candidates to support its strategic success. The Collections Account Analyst plays a crucial role in assisting students with aging or past-due balances by providing financial guidance and support, ensuring compliance with university policies and federal regulations.
EducationMarket ResearchUniversities
Responsibilities
Conduct outreach to students with past-due balances to explain account status, payment requirements, repayment options, and consequences of nonpayment
Provide empathetic, student-centered counseling on payment plans, outstanding charges, financial holds, and available resources
Assist students with setting up, monitoring, and understanding payment plan terms, deadlines, and consequences for missed payments
Conduct thorough account reviews, identify discrepancies, and escalate complex or unusual cases to the Collections Lead
Process returned payments, verify financial adjustments, and coordinate with Financial Aid, Registrar, and Cashiering to ensure accurate account updates
Maintain detailed documentation of all outreach, counseling sessions, follow-up actions, and resolutions in accordance with departmental policy
Ensure compliance with FERPA, FDCPA, institutional procedures, and established scripts and communication standards
Prepare routine reports and status updates to support monitoring of aging balances and collection activities
Provide high-quality, professional customer service and reinforce university policy while helping students work toward financial stability
Qualification
Required
Basic understanding of accounts receivable processes
One to two years of experience in customer service, billing, student accounts, accounts receivable, financial aid, or another financial operations role
Strong written and verbal communication skills, with the ability to explain financial concepts clearly and empathetically
Ability to handle confidential information and comply with FERPA, FDCPA, and institutional guidelines
Demonstrated ability to analyze account data, identify discrepancies, and escalate complex issues appropriately
Proven ability to manage multiple cases, deadlines, and follow-up tasks in a high-volume environment
Ability to collaborate effectively with Financial Aid, Cashiering, Registrar, Treasury, and other campus partners
Preferred
Bachelor's degree preferred; an equivalent combination of education and related experience may be considered
Experience supporting adult learners or students facing financial hardship preferred
Experience with ERP or student information systems (Workday preferred; training provided)
Benefits
Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
Work-Life Balance: PTO, paid holidays, flexible work arrangements
Financial Wellness: Competitive salary, 403(b) with company match
Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture
Company
Howard University
Howard University is a federally chartered, private, coeducational, and nonsectarian university.
5001-10000 employees
H1B Sponsorship
Howard University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (31)
2022 (29)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$29.9MKey Investors
Gilead SciencesAmerican Academy of Orthopaedic SurgeonsNational Endowment for the Humanities (NEH)
2024-02-27Grant
2023-12-01Grant· $0.02M
2023-01-10Grant· $0.15M
Leadership Team
Ta-Nehisi Coates
Sterling Brown Endowed Chair, Department of English
Recent News
2026-01-16
Government Technology US
2026-01-16
Company data provided by crunchbase