This job has closed.

Trustmark Bank · 1 month ago

myTeller Specialist

myTeller Center - 10268

Full-time

Onsite

Entry Level

1+ years exp

Trustmark Bank is seeking a myTeller Specialist to act as the Bank’s personal representative with its customers by building strong relationships. The role focuses on providing exceptional customer service, processing transactions accurately, and promoting Trustmark’s products and services.

BankingFinanceFinancial Services

Responsibilities

Accurately process myTeller Machine routine transactions including but not limited to cashing checks, taking cash and check deposits, and processing payments through the Bank’s on-line systems. Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments and overrides

Continually safeguard the bank’s assets and accurately balance an individual cash box on a daily basis. Work with a high degree of accuracy. Investigate and resolve all outages. Exercise good judgment and discretion while performing within the bank’s guidelines, policies, procedures and performance standards

Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates the Bank’s customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations. Directs customers to proper personnel or other lines of business for more complex problems or services

Identify customer needs for bank products and services, matching products and services to those needs, and responding persuasively to customer questions and objections. Provide banking solutions through superior sales and service. Consistently meet and exceed sales referral goals set by management

Contribute to meeting myTeller Center and company goals and objectives

Perform additional duties as assigned

Qualification

Customer service experienceCash balancingBasic math knowledgeBasic computer knowledgeSelling skillsMulti-taskingProfessional appearanceCommunication skillsProblem-solving skillsAttention to detail

Required

High School diploma required

Must have one of the following: Twelve (12) months face to face customer service experience and Six (6) months cash balancing responsibilities -OR- College degree completed or currently being pursued and enrolled

Basic knowledge of math concepts and principles to solve problems

Basic computer knowledge to enter, access, or retrieve data

Knowledge of Trustmark's Teller and Branch Policy and Procedures

Ability to effectively communicate information and ideas both verbally and in writing

Uses logic and reasoning to identify the alternative solutions, conclusions or approaches to problems

Ability to work a schedule that may include some holidays and Saturdays

Provides outstanding customer service and information that meets the customer's needs, follows quality standards and meets company guidelines

Demonstrates a strong attention to detail, accuracy, and organization

Displays selling skills and understands customer needs and wants

Ability to multi-task by operating several computer programs at one time

Ability to navigate through basic computer systems (Windows environment, email, etc.)

Ability to stand as needed

Complete and successfully pass required skills test

Ability to display a professional appearance which includes but is not limited to dress, communication practices, and current fads

Preferred

Some college preferred

Company

Trustmark Bank

Trustmark is a financial services company providing banking and financial solutions through offices in Alabama, Florida, Georgia, Mississippi, Tennessee and Texas.

Founded in 1889

Jackson, Mississippi, USA

1001-5000 employees