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Spectrum · 1 month ago

Manager, Residential Inbound Sales (Bilingual Spanish)

San Antonio, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. The Manager, Residential Inbound Sales is responsible for coaching and developing a team of Sales Supervisors in a dynamic call center environment, ensuring sales goals are met and promoting an enhanced customer experience.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment

Motivate a team of individuals to meet or exceed established sales targets

Develop new sales strategies within the call center to maximize opportunities

Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs)

Daily monitoring of activities to ensure quality standards are met or exceeded

Daily monitoring of individual and team sales performance

Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives

Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period

Handle all customer complaints and escalations as required

Perform other duties as required by management

Qualification

Call Center ManagementSales CoachingBilingual SpanishTelecommunications KnowledgeTeam MotivationCustomer Complaint Handling

Required

Ability to read, write, speak and understand English

Knowledge of cable and telecommunications products and services

Ability to work variable hours

Ability to work a five-day work week which must include one weekend day

Bilingual: Spanish Required

Bachelor's Degree or equivalent work experience required

Call Center Management Experience - 5+

Call Center Sales Manager experience - 1

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees