Morris-Jenkins · 1 month ago
Customer Service Representative (Mid Shift)
US-NC-Charlotte
Full-time
Onsite
Entry, Mid Level
$19/hr - $20.50/hr
1+ years expMorris-Jenkins is a customer service-focused company located in Charlotte, North Carolina. They are seeking a Customer Service Representative to assist customers with maintenance inquiries, educate them about products and services, and process orders while collaborating with other departments to enhance customer experience.
Consumer ElectronicsElectronicsHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
You’ll support customers who need help
You’ll educate customers
You’ll process customer orders
You’ll partner with other departments
Qualification
Required
At least one (1) year experience in customer service
Excellent interpersonal & verbal and written communication skills
Exceptional time management skills with the ability to organize and manage multiple tasks and screens at once
Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems
Proficient skills in Microsoft Office applications including Word, Excel, Outlook, and Teams
Keyboard typing proficiency a minimum of 50 WPM
Alignment & commitment to company values (honesty, integrity, fairness, and respect)
Preferred
High school diploma or GED
Prior sales experience
Bilingual a plus!
Service Titan Experience
Benefits
All employees can participate in personal development classes
Morris-Jenkins won Top Workplace USA 9 times!
Company
Morris-Jenkins
Morris-Jenkins is like family! We’ve been helping people with their heating and air since 1958, and now we even do plumbing! We’re here til midnight, seven days a week, even on holidays! When you call our office, you’ll speak with a real local employee, and they’ll send out one of our expert technicians or plumbers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-21Acquired
Company data provided by crunchbase