Smilow Cancer Hospital · 1 month ago
Pt Financial Access Specialist ED
Bridgeport, CT
Full-time
Onsite
Entry, Mid Level
2+ years expSmilow Cancer Hospital is committed to providing excellent patient care and support. The Patient Financial Access Specialist-ED is responsible for managing patient registration processes in the Emergency Department, ensuring accurate billing and insurance verification, and delivering exceptional customer service during high-pressure situations.
Hospital & Health Care
Responsibilities
Obtains and accurately records all patient demographic fields within the patient's Electronic Medical Record (EMR) for both clinical and financial use
Ensures accurate billing information is obtained and verified at the point of service
To manage the ED Track Board as it relates to prioritizing the patient flow for the registration process within the Emergency Department setting
In accordance with the established admitting procedures, proficiently process the various types of In-patient bookings (direct admits, maternity, etc.)
To meet the goals of the organization and department, provides excellent customer service to the patient and their families
Follows Customer Service guidelines in accordance with YNHH department protocol
Ability to multitask and exhibit proficiency with non-traditional registration assignments within the emergency department setting
Qualification
Required
High school diploma or GED required
Self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate for patients and their families
Must be able to multitask and reprioritize in response to fluctuations in volume
Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs
Excellent investigative, critical thinking and problem solving skills
Intermediate computer skills and the ability to adapt to various programs/systems
Demonstrated proficiency in understanding registration work queues that affect workflow
Must be able to provide training or in-service to other staff and areas within the department and Hospital
Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines
Preferred
Associate degree preferred
Two (2) to three (3) years' work experience in a customer service environment preferably in any medical office environment or hospital setting with emphasis on registration and/or scheduling, third party insurance verification and financial clearance dealing with all aspects of medical insurance and eligibility requirements preferred
Company
Smilow Cancer Hospital
At Smilow Cancer Hospital at Yale New Haven, hundreds of specialists are changing the face of cancer treatment.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeremy Kortmansky
Associate CMO for Network Medical Services, Chief Network Officer
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