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Cognizant · 1 day ago

Audio‑Video (AV) Conferencing Engineer

Windsor, CT

Full-time

Onsite

Mid, Senior Level

3+ years exp

Cognizant is a leading IT services company, and they are seeking an Audio-Video (AV) Conferencing Engineer to design, implement, and maintain enterprise-grade AV solutions. This role involves ensuring reliable communication experiences and collaborating with various stakeholders to support conferencing and live events.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Design and configure AV systems including microphones, speakers, DSPs, cameras, displays, switchers, codecs, and room control systems

Ensure solution compatibility with enterprise IT standards (networking, security, VLANs/QoS, PoE, Wi‑Fi) and architectural constraints

Prepare documentation for AV layouts, wiring diagrams, bill of materials (BOM), and system configurations

Install, commission, and validate AV hardware and software in conference rooms, huddle spaces, training rooms, executive suites, and event venues

Configure video endpoints and control hubs (e.g., Cisco Control Hub, Poly Lens) and integrate with meeting platforms (e.g., Microsoft Teams Rooms, Zoom Rooms)

Perform device resets, firmware/OS updates, and feature enablement in accordance with change management processes

Provide real‑time technical support for video conferencing sessions, webinars, town halls, and high‑profile executive meetings—conducting dry runs and onsite/remote support

Maintain hotline support for AV‑related incidents and ServiceNow requests; triage, resolve, and escalate issues per SLAs

Troubleshoot hardware/software conflicts, network/connectivity issues, echo and feedback, audio intelligibility, camera framing, and content sharing problems

Conduct routine health checks, including periodic testing of microphones, cameras, displays, control panels, and room scheduling devices

Monitor AV system performance, apply patches/upgrades, and track device status via management consoles and analytics dashboards

Operate in‑house and portable AV systems for live events (mixing audio, switching video, managing recording/streaming)

Maintain accurate AV inventory, spares, warranties, and licensing; update user guides, SOPs, and knowledge base articles

Ensure compliance with organizational security and operational standards, including access controls, data privacy, and safety policies

Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing and onboarding

Engage with stakeholders to understand requirements, translate needs into technical solutions, and provide user training and adoption support

Monitor system performance and implement improvements to enhance efficiency, reliability, and user experience

Stay current with technology trends in AV, UC, and collaboration to drive innovation and continuous improvement

Qualification

AV systems designAV hardware/softwareVideo conferencing platformsNetworking fundamentalsITIL processesIndustry certificationsLive event supportRoom acousticsAutomationScripting

Required

Bachelor's degree in information technology, Audio Engineering, or a related field (or equivalent practical experience)

3–5+ years of hands-on experience in enterprise AV systems design, installation, and troubleshooting

Strong knowledge of AV hardware and software, including microphones, speakers, cameras, displays, and control systems (Crestron, Extron, Q-SYS)

Proficiency in video conferencing platforms such as Microsoft Teams Rooms and Zoom Rooms, including endpoint configuration and management tools (Cisco Control Hub, Poly Lens)

Basic understanding of networking fundamentals (IP addressing, VLANs, QoS, PoE) and ability to collaborate with network teams for AV over IP solutions

Familiarity with ITIL processes and experience using ITSM tools like ServiceNow for incident and change management