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N3XT · 1 month ago

Client Success Analyst

Cheyenne, WY

Full-time

Onsite

Entry Level

1+ years exp

N3XT is a dynamic and rapidly growing fintech revolutionizing the payment space. They are seeking a highly motivated Client Success Analyst to provide support services, streamline workflows, and enhance the client experience through collaboration with various internal teams.

Decentralized Finance (DeFi)Financial ServicesFinTech

Responsibilities

Front line support for the N3XT client base - Multi-channel support (email, chat, via Intercom)

Contribute to the full lifecycle of client support inquiries - These can be product questions, system issues, onboarding inquiries, payment issues, etc

Work directly with other N3XT teams - Compliance, Bank Operations, Sales, Engineering and Infrastructure as a means to fully supporting the client base

Assist in the client onboarding process - Work with internal teams to further define and streamline onboarding processes across new and existing client segments

Support client and vendor integration efforts using API technologies, working directly with software engineers and technical teams. This includes maintaining the client integration process - Testing tools and strategies, certification workflows and processes through go live and BAU

Identify application issues that lead to user problems through periodic testing of new and existing versions of the N3XT application and APIs - Work directly with Engineering teams to assist in debugging

Assist in the creation and maintenance of public documentation - FAQs, User Guides, API Documentation

Support efforts in overall process improvement and automation