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Pilot Company · 1 month ago

Representative, Credit

800 Cornerstone Drive, Knoxville, TN

Full-time

Onsite

New Grad, Entry Level

Pilot Company is an industry-leading network of travel centers with over 30,000 team members. They are seeking a Credit Representative to manage collections for over-the-road fuel accounts, maintain customer relationships, and analyze credit exposure.

Retail

H1B Sponsor Likely

Responsibilities

Perform collection of past-due invoices for over-the-road fuel accounts; document customer activity and issues in collections software and SalesForce

Monitor and review daily receipts (multiple forms of payment) as well as draft returns, collect payments accordingly and timely activate/deactivate accounts to control credit exposure. Assist cash applications team with applying customer payments and reconciliation efforts as needed

Develop and maintain customer relationships ensuring timely response to customer needs including invoices, transaction details, troubleshooting declined transactions and other account specifics

Develop and maintain relationship with assigned sales representatives in order to take a partnership approach to collect balances and preserve/grow customer relationships through credit offerings (including, but not limited to, payment extensions as needed and credit limit increases within approved thresholds)

Analyze customer trends and proactively take action to limit exposure by reducing credit terms and limits as needed, requiring security in the form of deposits and/or legal guarantees, and identifying related entities with multiple accounts

Work with store reconcilers and third-party billing cards to help research manual re-bills and effectively communicate to sales/customer. Identify inefficiencies and suggest automation to eliminate inefficiencies

Qualification

Microsoft OfficeCustomer relationship managementCollections softwareSalesForceCredit analysis

Required

High School Diploma or Equivalent

Intermediate Microsoft Office skills

Company

Pilot Company

We are a growth company focused on innovative solutions across our retail, energy and logistics operations.

Founded in 1958

Knoxville, TN, US

10001+ employees

http://www.pilotflyingj.com

H1B Sponsorship

Pilot Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (18)

2023 (21)

2022 (31)

2021 (11)

2020 (1)