East Valley Community Health Center · 1 month ago
Customer Service Representative - Reception
Pomona, CA
Full-time
Onsite
Entry Level
$21/hr - $24.80/hr
1+ years expEast Valley Community Health Center is a Federally Qualified Health Center focused on providing personalized, affordable healthcare services. The Customer Service Representative - Reception is responsible for delivering exceptional customer service, assisting patients with enrollment and information updates, and managing patient data within the electronic management system.
Health CareNon Profit
Responsibilities
Provides exceptional customer service continually to enhance the patient/staff experience
Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications
Confirms and updates patient demographic information, insurance information, and any additional required information in East Valley’s electronic management system
Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department
Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card)
Assists patients with filling out forms
Enter patient information, and scan documents (consent forms, health history forms, etc.)
Qualification
Required
High school diploma or equivalent
Excellent customer service skills, including good phone manners to care for patients and guests continually
1-2 years experience working in a healthcare environment
Must possess high-level computer skills, keyboarding basic Windows, and accurate data entry
Must be bilingual in English and Spanish with excellent language and communication skills
Benefits
Medical
Dental
Vision
Defined contribution retirement plan
Paid time off
Paid holidays
Company
East Valley Community Health Center
EVCHC provides access to excellent health care while engaging & empowering our patients, employees & partners to improve their well-being.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa De La Loza
Executive Assistant to the Chief Executive Officer
Company data provided by crunchbase