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Moffitt Cancer Center · 1 month ago

GENETIC RISK PROGRAM ASSISTANT

Tampa, FL

Full-time

Onsite

Entry Level

1+ years exp

Moffitt Cancer Center is dedicated to providing world-class service in cancer care and genetic counseling. The Genetic Counseling Assistant will support cancer genetic counselors by managing patient information, coordinating care, and facilitating genetic testing requisitions.

Health Care

Responsibilities

Obtaining a family history by phone and constructing detailed pedigree

Prepare patient charts with completed risk assessment and other pertinent forms and records

Coordinate release of outside medical records

Inform patients about the process of and expectations for genetic counseling

Package specimen collection kits

Facilitate prior authorizations for genetic testing & genetic counseling and relay this information to patients as appropriate

Follow up with patients regarding insurance denials, explanation of benefits, and general billing questions

Triage phone calls for the dedicated genetics phone (50 calls/day on average) and monitor/respond to all voicemails for genetic counselors

Prioritize appointment requests based on urgent and non-urgent needs

Assist in scheduling, re-scheduling, and canceling new & existing patient appointments

Act as point of contact to patient & families to help navigate central scheduling

Ensure timely collection of billing sheets with appropriate ICD-10 codes for every patient and fax to a billing/coding office

Maintain stock of important forms (test forms, fact sheets, signature forms, etc.) needed for the genetic counselors to bring to clinic

Scan all genetic records (test results, intake sheets, pedigrees) in a timely manner into Powerchart

Monitor, respond to, and triage all emails received in the dedicated genetics email

Monitor and triage incoming faxes to the dedicated genetics RightFax

Navigate patients through Billing, FCU, and scheduling departments at Moffitt when issues arise

Qualification

Bachelor’s Degree in ScienceExperience in HealthcareMicrosoft OfficeElectronic Health RecordsMulti-tasking SkillsInterpersonal SkillsOrganization SkillsAttention to Detail