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Recovery Centers of America · 1 week ago

Recovery Support Supervisor

South Amboy, NJ

Full-time

Onsite

Mid Level

3+ years exp

Recovery Centers of America is focused on providing support for individuals facing substance use and mental health disorders. The Recovery Support Supervisor plays a crucial role in supervising Recovery Support Specialists, ensuring compliance with policies, and maintaining high-quality patient care through effective management and collaboration with the leadership team.

Addiction TreatmentHealth CareMedicalPharmaceutical

Responsibilities

Ensures that the department is achieving Key Performance Indicators (KPIs) related to rounding timeliness and other KPIs that touch multiple departments that include, but are not limited to, group attendance, patient satisfaction survey completion, against advice discharges, patient length of stay, etc

Manages a group of Lead RSS to support the ongoing coaching and supervision of RSS

Owns the scheduling of RSS, on call responsibilities, and ensures the group adheres to attendance policy to ensure appropriate staffing and patient safety

Assists in monitoring quality improvement (QI) indicators to ensure high-quality patient care is provided

Monitors patients, provides safety and security checks throughout the shift, completes documentation to include but not limited to therapeutic activities notes, IP Individual Progress notes, Incident Reports, monitoring of patient's activities, and records patient behavior

Understand the principles of 12-step Programs, Dialectical Behavior Therapy (DBT), Medication for Addiction Treatment (MAT), and Motivational Interviewing (MI) and how they apply to the recovery process for patients struggling with Substance Use Disorders (SUD) and Mental Health (MH) Disorders

Responsible for hiring, training, and retaining RSS staff

Collaborates with Director of Nursing and Lead RSS to maintain on call responsibility as assigned to ensure appropriate staffing, patient safety, and high-quality care is always maintained

Review patient rounding reports daily and communicates pertinent information to the RSS team

Conducts manager reviews of incident reports on a necessary cadence per QI

Reviews weekly contraband incident reports and addresses contraband incidents appropriately

Performs weekly rounding audits with the LT to ensure patient safety and staff compliance with rounding policies and protocols

Collaborates with the Clinical Director and Clinical Supervisor(s) to support the management of patient-specific issues and ensure the fidelity of clinical programming

Works in conjunction with the Clinical Coordinator to ensure that RSS team members have ample oversight on evenings and weekends

Works with Director of Admissions and Director of Nursing to streamline the patient admissions process and ensure quality of care at all touchpoints

May transport patients and/or patient belongings

Perform any other job-related duties as assigned

Qualification

Behavioral Health TechnicianSubstance Use Disorder TreatmentManagement Experience12-step ProgramsDialectical Behavior TherapyMotivational InterviewingQuality Improvement MonitoringComputer Software ProficiencyCustomer Relation SkillsOrganizational SkillsProblem SolvingCommunication ProficiencyFlexibilityTime Management

Required

High School Diploma or GED REQUIRED

Three years' experience working as an RSS, Behavioral Health Technician (BHT), Mental Health Technician (MHT), or direct care worker equivalent in behavioral health and/or substance use disorder treatment

Excellent organizational skills with the ability to prioritize workload and meet deadlines

Ability to work in a fast-paced environment

Strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint)

Always demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources and all other contacts

Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources

Valid driver's license and a safe driving record (if applicable)

Ability to collaborate with leadership team members to drive operational excellence and quality assurance metrics

Ability to identify trends from a variety of data sources to drive decision-making regarding patient safety and employee experience

Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available

Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges

Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations

Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles

Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once