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Canon USA · 22 hours ago

Field Service Technician I - Lebanon, NH/White River Junction, VT - Areas

Williston, VT

Full-time

Onsite

New Grad, Entry Level

$19/hr - $26.31/hr

Canon USA is a leader in technology, solutions, and services, seeking a Field Service Technician to support customers with routine maintenance of Canon-supported products. The role involves reporting serviceability issues, maintaining technical information, and ensuring customer satisfaction through efficient service.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping

Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance

Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned

Showcasing strong customer communication and satisfaction skills

Maintaining the performance of assigned machines

Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets

Qualification

Basic internet understandingField Service ReportsCustomer communication skillsProblem-solving skillsTeam collaboration

Required

Hold a High School diploma or equivalent experience required

Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class

Ability to travel (valid driver's license and acceptable driving record necessary)

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Benefits

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.