Continuum Global Solutions · 1 month ago
Bilingual Customer Care Agents
Brooklyn, NY
Full-time
Onsite
Entry Level
$17/hr - $19/hr
1+ years expContinuum Global Solutions is a leader in customer experience, and they are seeking Bilingual Customer Care Agents to support incoming calls from New York City residents. The role involves addressing inquiries, maintaining professionalism, and providing accurate information to assist customers effectively.
Outsourcing
Responsibilities
Address incoming inquiries from NYC residents related to city-oriented issues
Maintain a professional demeanor with all customers and providing services with courtesy and patience
Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer
Provide accurate information in a timely, professional and courteous manner
Direct requests to the appropriate department or agency for further action
Build upon knowledge through product training, interactions with support staff and quality that will enhance daily performance and call handling
Qualification
Required
A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience
Must be able to work onsite only at our Brooklyn, NY location
Bilingual in Spanish with strong command of the English Language with the ability to assist customers both in English and Spanish (training will be in English)
Professional written and verbal communication skills
Commitment to professionalism and a positive customer service experience
High level of computer proficiency and strong communication skills
Thrive in a fast-paced environment dealing with all types of customers and personalities
Willing to work evenings or overnight shifts with weekend schedule availability
Benefits
Full health and wellness benefits Day 1 of employment
Paid time off
401(k) retirement plan + company paid life insurance
Company
Continuum Global Solutions
Continuum Global Solutions is an omni-channel contact center platform.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
LSQ
2024-09-24Acquired
2022-04-28Debt Financing· $65M
Leadership Team
Ronald Gillette
CEO
Recent News
2024-12-05
Company data provided by crunchbase