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NEOGOV · 1 month ago

Economic Services Caseworker I/II

Gaston County Department of Social Services, NC

Full-time

Hybrid

Entry, Mid Level

$18.55/hr - $21.57/hr

3+ years exp

NEOGOV is part of Gaston County Government, a dynamic organization dedicated to improving the lives of its citizens. The Economic Services Caseworker I/II will be responsible for assisting individuals in accessing social services and benefits, conducting interviews, and ensuring compliance with federal, state, and local regulations.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Completes initial policy and procedure training in an eligibility program, including classroom learning, online/remote learning, and peer shadowing. Submits work for second-party review—Attains proficiency in applicable program area

Interviews applicants for social service assistance, records information on required forms, and computes to determine appropriate financial assistance to be allowed

Investigates and verifies documents related to the client's application; consults with supervisory personnel on complex cases or actions

Conducts follow-up evaluations on clients according to a defined time and case management schedule

Advises applicant of approval or denial of benefits or services; provides explanation of right of appeal and client responsibilities for continued benefits or services

Reads and interprets written policies and procedures applicable to federal, state, and local laws related to public service assistance

Must be available to work mandatory emergency shelters & other duties as assigned