PTV Logistics · 1 month ago
Renewals Specialist (m/f/d)
United States
Full-time
Remote
Mid LevelPTV Logistics is a leading global software company for transportation logistics, specializing in optimizing route planning for logistics companies. The Renewals Specialist will manage the end-to-end renewal process, engage with customers, and develop strategies to increase renewal rates while providing insights to improve customer experience.
Information TechnologySaaSSoftware
Responsibilities
Manage the end-to-end renewal process for assigned customer segment ensuring timely and accurate contract renewals
Proactively engage with customers 120-180 days in advance to discuss contract terms, address concerns, and secure renewals
Ensure timely and accurate renewal communications, including notifications, reminders, and follow-up sequences
Track and report renewal forecasts, maintaining accurate records in the CRM system (e.g., Dynamics)
Develop and implement scalable renewal processes that can be tailored to different regional, product, or vertical requirements
Identify at-risk accounts and develop targeted strategies to address churn risks in collaboration with internal teams
Recognize opportunities for upselling or cross-selling additional products and services during renewal discussions
Drive increased renewal rates and support achievement of revenue targets tied to renewals and expansions
Measure, analyze, and report on key renewal metrics including renewal rates, churn rates, Net Revenue Retention (NRR)
Provide accurate renewal forecasting to support business planning and revenue projections
Use data to iterate on renewal processes and programs to maximize customer retention and ROI
Provide feedback and insights to leadership on ways to improve the renewal process and overall customer experience
Qualification
Required
You have a bachelor's degree and several years of relevant professional experience
Strategic thinking with ability to balance long-term retention goals with tactical execution
Data-driven mindset with proficiency in analytics, forecasting, and reporting
Excellent verbal and written communication skills, with the ability to present to diverse audiences
Driven and competitive with a strong desire to achieve and exceed targets
Strong project management and organizational skills
Customer-centric approach with passion for driving customer outcomes and satisfaction
Comfort with CRM systems and customer success technologies
Company
PTV Logistics
PTV Logistics offers software components for logistics and transportation optimization, route planning, and geographic data analysis.
Founded in 1979
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase