Pendo.io · 2 days ago
Customer Success Manager, Commercial
Raleigh, NC
Full-time
Onsite
Mid Level
$107K/yr - $134K/yr
3+ years expPendo.io is a rapidly growing startup focused on enhancing the customer experience with software. The Customer Success Manager will partner with customers to ensure they receive the necessary support and tools to achieve their goals while fostering strong relationships for customer satisfaction and loyalty.
AnalyticsArtificial Intelligence (AI)Enterprise SoftwareProduct DesignSaaS
Responsibilities
Understand the entire customer experience, putting customers’ needs first and helping us evolve the customer journey as needed
Develop a deep understanding of Pendo’s technology to help create customer success best practices (e.g. helping to inform standardized processes, creating presentations, reports, etc.)
Maintain ownership of a portfolio of customers, developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption, retention and mitigating risk of Pendo across their organization
Establish and maintain relationships within multiple levels of the organization, including Executive Sponsors, Economic Buyers and influencers
Conduct quarterly portfolio planning and internal account reviews to establish a clear view at least two quarters ahead of customer risks and opportunities
Co-create Joint Value Plans / Success Plans with your customers and deliver effective Business Reviews to develop a deep understanding of your customers’ business, their primary business outcomes, and tangible metrics for success
Be accountable for enabling customers to achieve their desired outcomes, setting them up for success during critical moments of truth in the journey, as evidence over time through product adoption
Be an advocate and voice for our customers internally and partner with cross-functional teams to facilitate successful implementation, adoption, expansion, and renewals
Provide internal operational support as needed - including creating or updating customer, reconciling invoicing on behalf of finance, and optimizing playbooks
Qualification
Required
3-4 years of customer success, account management, consulting, or software sales experience
Customer-facing experience within a software company is required
Bachelor's degree or equivalent practical experience preferred
Preferred
Experience having led and organized Business Reviews and coordinating meaningful engagements / onsites
Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
Demonstrated ability to analyze data and business insights to influence stakeholder decision-making
Experience discovering key goals and steering customer stakeholders with Success Plans
Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end user through C-level stakeholders
Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams
Company
Pendo.io
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software.
501-1000 employees
H1B Sponsorship
Pendo.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$579.41MKey Investors
JP MorganThoma BravoB Capital
2025-09-30Debt Financing· $100M
2024-08-13Series Unknown· $9.91M
2021-11-11Secondary Market· $110M
Leadership Team
Todd Olson
CEO / Founder
Jennifer G Kaelin
Chief Financial Officer
Recent News
2025-12-24
Morningstar.com
2025-12-17
Company data provided by crunchbase