CTI · 1 month ago
Audio Visual Service Coordinator
Chicago, IL
Full-time
Onsite
Entry Level
$35K/yr - $50K/yr
2+ years expCTI is a leading audio-visual provider with a mission to provide a fantastic customer experience. The Audio Visual Service Coordinator will work with sales, technical, and accounting staff to ensure customer satisfaction and support operations in scheduling service calls nationwide.
Information Technology & Services
Responsibilities
Answer incoming calls from customers regarding service needs
Schedule service calls nationwide
Work with the operations team to schedule available techs for calls
Follow up with service calls to ensure customer satisfaction
Ensure that all service tickets are updated in our system
Initialize RMAs and work with our shipping and receiving departments to follow up
Other duties as assigned
Qualification
Required
Minimum high school diploma or equivalent
You are willing to fearlessly embrace company culture
You can work independently with minimal guidance (but aren't afraid to ask the right questions when you need help!)
You have strong verbal and written communication skills and can be the face of our company to our clients
Preferred
Prefer at least 2 years in a corporate, service, or hospitality environment
Customer service experience
Benefits
Employer-matched medical and dental insurance (available after 60 days of employment).
Employer matched 401K up to 3% (after 6 months of employment).
Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment).
A graduated PTO program, all major holidays off, and three “floating” holidays, available upon your first day of employment.
Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
Cell phone reimbursement plan.
Long-Term and Short-Term Disability 100% paid by CTI.
Life Insurance 100% paid by CTI.
Company
CTI
CTI, the largest privately held AV integration and events provider in the United States, provides audiovisual, IT, and UCC solutions, including engineering, design, installation and integration, maintenance, and service.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Laughlin, CTS
CEO and President
Brandon Conick
Chief Operating Officer
Company data provided by crunchbase