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Canada Goose · 1 month ago

Brand Ambassador, Experience

Central Valley, New York, USA

Full-time

Onsite

Entry, Mid Level

$21.50/hr - $23.50/hr

2+ years exp

Canada Goose is an iconic brand that empowers exploration and preserves the planet. The Brand Ambassador role focuses on achieving sales targets, enhancing customer experiences, and maintaining store standards while fostering a positive team environment.

ApparelE-CommerceFashionIndustrial ManufacturingManufacturingRetailRetail TechnologyShoesShopping

Responsibilities

Achieve or exceed personal sales targets and productivity standards

Build a positive store environment through effective communication, collaboration and partnership with the management team

Attend and participate in all store meetings, events and product knowledge sessions

Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc

Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories

Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement

Leverage in store elements to provide a memorable customer experience and promote repeat purchase

Follow all store operating procedures to minimize store shrink

Handle all Point of sale (POS) transactions in compliance with company standards

Support in the overall upkeep of physical store maintenance and standards

Maintain Visual Merchandise directives

Qualification

Customer service experienceSales performanceCRM tools/processesMicrosoft OfficeTime managementSocial skillsMulti-taskingLanguage proficiencyCommunication skillsTeamwork