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Optima, Inc. · 1 month ago

Property Operations Technology Administrator- Scottsdale, AZ

Scottsdale, AZ

Full-time

Onsite

Mid Level

3+ years exp

Optima, Inc. is a privately-held real estate firm that has been developing luxury residential communities for over 40 years. The Property Operations Technology Specialist will provide primary support for the property technology ecosystem, ensuring smooth operation of various systems and delivering training to on-site teams.

Professional ServicesProperty DevelopmentProperty ManagementReal Estate

Comp. & Benefits

Responsibilities

Serve as the first point of contact for all property technology inquiries

Manage and resolve support tickets promptly, escalating as needed

Maintain and administer all applicable user logins and permissions

Review and maintain a log of software service requests and errors; leverage insights to request system enhancements

Audit on-site functions as requested to ensure proper usage of software and accurate data entry

Monitor adherence to established technology protocols and standards

Maintain a systems and procedures helpline for on-site team members via phone and email

Be available on-call for systems emergencies

Conduct on-site classroom training, one-on-one sessions, and webinar training as required

Work closely with property operations teams to identify recurring issues and recommend solutions

Partner with technology vendors for troubleshooting and minor configuration support

Manage setup and configuration of all core systems for new properties, including: Property Control, unit types/charges, rentable items, ABP, Banking interfaces, Payment Manager, recurring payments, merchant accounts, Yardi Voyager, RENTCafe, Blue Moon, PetScreening, ePremium, CheckScan

Serve as project manager for onboarding new communities and major system integrations

Develop and maintain detailed SOPs and system configuration standards

Lead integrations with third-party platforms such as: Elevated Living, HappyCo, Opiniion, Knock CRM, Engrain, Yardi Maintenance App

Coordinate with external vendors to ensure timelines, data integrity, and platform compatibility

Evaluate performance of current vendors (e.g., TechKey) and identify opportunities for improvement or replacement

Collaborate with asset management and operations teams to define data reporting needs

Identify and implement technology solutions to improve efficiency and resident experience

Track technology performance, usage, and satisfaction across the portfolio

Qualification

Yardi VoyagerProperty technologyProject managementExcelProactive attitudeCommunication skillsOrganizational skillsInterpersonal skillsAttention to detail