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Harbor · 1 month ago

Client Manager, Legal Marketing

United States

Full-time

Remote

Senior Level

5+ years exp

Harbor is a leading provider of expert services in the legal industry, and they are seeking a Client Manager to join their Managed Services team. This role focuses on ensuring successful delivery of services, maintaining client relationships, and leading internal teams to foster operational excellence.

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Responsibilities

Manage and deliver high-quality Data Quality service projects from start to finish

Build trusted relationships with clients, from technical staff to executive stakeholders

Conduct client meetings to identify needs and set project plans

Develop and maintain documentation including Style Guides and Success Steps

Provide weekly status reports to clients and ensure project updates are reflected in all internal systems

Assign and balance workload across Data Quality team members to ensure full utilization

Support Quality Specialists and provide real-time availability for team support

Lead team operations including relationship building, time-off management, monthly or quarterly team calls, and disciplinary processes when necessary

Maintain consistent, clear communication with internal and client stakeholders

Qualification

Legal CRM proficiencyClient success mindsetProject management skillsLegal software proficiencyTeam leadershipWritten communicationEmotional intelligenceProblem-solving skillsInterpersonal skills