Desktop Support Specialist jobs in United States
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Gotham Technology Group ยท 1 day ago

Desktop Support Specialist

positionNew York, NY
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Gotham Technology Group is seeking an IT Support Specialist with experience in desktop and server troubleshooting, user account management, and hardware support. The ideal candidate will assist with helpdesk tasks, resolve basic tickets, and manage user accounts while supporting both on-site and remote users.

Information ServicesInformation Technology
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Diversity & Inclusion
Hiring Manager
Autumn Ortenzi
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Responsibilities

Answering the helpdesk line for phone calls
Monitoring and replying to the helpdesk tasks in the inbox and escalating as needed
Resolving basic tickets (ie remote VPN connection issues)
Creating and managing distribution lists
Basic active directory tasks such as updating attributes and user details
Office 365 troubleshooting (Outlook, Word, Excel, Powerpoint, Teams issues)
Basic MDM management of Intune enrollment on iPhones
Desktop moves
Pc imaging and profiling

Qualification

Active DirectoryDesktop application troubleshootingHardware managementRemote access toolsVPN technologiesFinancial services experienceZoomCisco SparkApple iPhone troubleshootingEvent Viewer knowledgeCommunicationProblem-solving skills

Required

Bachelor's degree in Computer Science, Information Technology, or a related field
Strong experience with Active Directory management (user accounts, groups, and attributes)
Proficiency in troubleshooting common desktop apps (Adobe, Microsoft 365) and web browsers (Chrome, Firefox, Edge)
Experience with hardware management and troubleshooting (PCs, laptops, printers, phones)
Knowledge of remote access tools and VPN technologies (Big-Edge F5, RDP)
Familiarity with phone system administration (Cisco, etc.)
Excellent communication and problem-solving skills

Preferred

Financial services/Banking industry experience STRONGLY preferred
Experience with Zoom and Cisco Spark Kits for virtual collaboration and conference room setups
Familiarity with Apple iPhone troubleshooting
Knowledge of Event Viewer for log analysis
Ability to troubleshoot and configure devices for remote access

Company

Gotham Technology Group

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Gotham Technology Group is a provider of guidance and direction to IT professionals.
dateFounded in 2001
location
Montvale, New Jersey, USA
people-size51-200 employees
web-link
https://www.gothamtg.com

Funding

Current Stage
Growth Stage

Leadership Team

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Ira Silverman
CEO
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Recent News

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