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City of Greeley · 1 month ago

Clerical Assistant II - LIFT UP & Utility Assistance Programs (Seasonal)

Greeley, CO

Part-time

Onsite

New Grad, Entry Level

$16.50/hr - $23.93/hr

0+ years exp

The City of Greeley is seeking a full-time, temporary Clerical Assistant to work as part of the Water & Sewer Utility Billing Department. The role involves administering the LIFT UP Program and the Utility Assistance Program, processing applications, and providing customer support.

ArtFinanceGovernmentMuseums and Historical SitesOffice AdministrationProfessional Services

Responsibilities

Assisting customers with filing LIFT UP rebate applications

Assisting customers with filing utility assistance applications

Processing customer applications for the LIFT UP rebate program

Processing customer applications for the utility assistance program

Answering customer questions

Assisting staff in sorting/filing miscellaneous accounting forms

Other duties as assigned

Qualification

Customer serviceMicrosoft OfficeBasic math skillsBilingual (English/Spanish)Clerical experience

Required

High School Diploma or equivalent

Basic math skills

Zero (0) to two (2) years of previous clerical experience

Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job

Possession of a valid driver's license

Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction

Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor

Ability to deliver a high level of commitment to customer service

Ability to respond to requests in a timely manner

Ability to present oneself professionally in appearance, demeanor, and effort

Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal

Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems

Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others

Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly

Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments

Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results

Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed

Ability to self-start and take initiative in completing daily tasks and special projects

Ability to focus on activities that have the greatest impact on meeting work commitments

Ability to establish and maintain partnerships with a variety of internal and external constituencies