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NEW Cooperative, Inc · 1 month ago

Feed Warehouse Supervisor/Customer Support Specialist

Afton, IA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

NEW Cooperative, Inc is seeking a Feed Warehouse Supervisor/Customer Support Specialist. This role involves overseeing feed warehouse operations, providing excellent customer service, and maintaining efficient daily operations. The individual will manage inventory, ensure product quality, and communicate effectively with customers and team members.

AgricultureAgTechFarming

Responsibilities

Takes in retail feed products from suppliers

Operates equipment including legs, conveyors, forklift, and scale

Maintains open communication with the Location Manager and Retail Feed Manager to coordinate operations

Manages product receiving, inventory, invoicing, and transfers

Ensures product freshness and rotation of stock

Provides fast, efficient, and courteous service always

Answer incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handle and direct customer complaints to the proper personnel

Works extended hours as requested by supervisor to ensure good customer service in busy season

Maintain the warehouse and office in a neat and orderly fashion

Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained

Keep resource manuals accessible and current

Ensures all items sold are delivered and charged in a timely manner

Bill products picked up by customers

Correctly split tickets for landlords, etc. as directed by growers

Responsible for weighing incoming and outgoing grain

Assist in settling grain in a timely manner

Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends

Be aware of the cooperative’s prices on commodities and services and review with your supervisor as necessary

Assist in loading and unloading of products from vehicles based on work orders as needed

Unloads and loads grain from trucks and wagons as needed

Uses all tools, equipment, and vehicles carefully and for their intended use

Attending product updates and service training sessions as required by the supervisor

Performs work safely and uses the appropriate PPE

Checks the work area for hazards and corrects/reports unsafe conditions

Considers the safety of oneself, and other employees, and customers

Follows all safety protocols and seeks advice from supervisor when uncertain

Maintains open communication and cooperates with supervisor, departments, and fellow employees

Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early

Abides by policies set forth in the employee policy manual

Carries a fair share of the workload

Promotes NEW Cooperative through positive, friendly, and professional interactions

Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work

Understands that satisfactory attendance is essential to the efficient operation of the work environment

Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations

Establishes personal performance goals and works toward these goals

Continually upgrades and demonstrates knowledge of the job