Kasa · 1 month ago
Property Operations Lead
New Orleans, LA
Full-time
Onsite
Mid Level
$19/hr - $21/hrKasa is a leading tech-enabled hotel and apartment hotel brand that focuses on improving hospitality operations. The Property Operations Lead will facilitate guest experiences, manage property operations, and ensure high-quality standards while collaborating with various teams.
HospitalityHotelTravel
No H1B
Responsibilities
Welcoming guests
Facilitating guest relocations
Planning + strategizing for next-day operations
Enhancing VIP experience
Hosting guest engagement events
Providing guests with local area recommendations
Ensuring that all public spaces are clean, safe, and well-maintained
Identifying, prioritizing, and executing cost-effective property improvements aligned with Kasa brand standards
Collaborating daily with Kasa teams and partners to drive results
Qualification
Required
Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit
Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work
Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks
Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners
Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends
Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department
Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs
Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development
Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience
This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance
Benefits
Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!
Company
Kasa
Kasa is the industry-standard brand and operator of flexible accommodations.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$166.3MKey Investors
SLWRibbit CapitalFirstMark
2025-08-19Series Unknown· $40M
2023-10-31Series C· $70M
2022-12-08Series C
Leadership Team
Roman Pedan
Founder & CEO
Recent News
2026-01-16
2025-09-19
Company data provided by crunchbase