Altana · 1 week ago
IT Operations Lead
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$120K/yr - $170K/yr
8+ years expAltana is the network for trusted trade, leveraging AI to empower governments and businesses for a resilient global economy. They are seeking an exceptional IT Operations Lead to shape their internal IT function while providing high-level technical support to senior leadership, ensuring flawless technology experiences for executives during critical engagements.
Data IntegrationLogisticsSoftwareSupply Chain Management
Responsibilities
Lead the MSP transition: Successfully migrate from our current managed service provider to a hybrid model, building internal capabilities while strategically leveraging external partners where it makes sense
Deliver executive excellence: Provide proactive, white-glove technical support to senior leadership, ensuring zero technical issues during high-stakes media appearances, investor meetings, and public engagements
Build the IT team: Recruit, hire, and develop an internal IT support team aligned with our growth trajectory and service excellence standards
Optimize vendor relationships: Manage relationships with technology vendors, SaaS providers, and service partners; negotiate contracts and ensure we're getting maximum value from our technology investments
Own the IT budget: Develop, manage, and optimize the IT budget, making data-driven decisions about technology investments and demonstrating clear ROI
Solve complex problems: Roll up your sleeves to troubleshoot and resolve escalated technical issues across our technology stack, from endpoints to cloud infrastructure
Innovate with AI: Implement AI-powered tools and automation to transform IT operations—from intelligent ticketing and self-service portals to predictive support and automated provisioning
Establish IT standards: Define and implement IT policies, procedures, and standards that scale with the company while maintaining security and compliance requirements
Partner cross-functionally: Collaborate closely with Security, Engineering, and Business Operations to ensure seamless technology operations across the organization
Qualification
Required
8+ years of progressive IT experience
3 years in a leadership or senior technical role
Proven track record providing executive-level technical support, ideally in fast-paced environments where technology reliability is mission-critical
Demonstrated success building or scaling internal IT teams from the ground up
Experience managing MSP transitions or building hybrid internal/external IT models
Strong vendor management skills with experience negotiating contracts and managing multiple technology partnerships
Budget ownership and management experience, with ability to forecast, track, and optimize IT spend
Deep technical troubleshooting skills across modern enterprise technology stacks (macOS, Windows, cloud apps, collaboration tools, mobile devices)
Excellent communication skills with the ability to translate technical concepts for non-technical audiences and remain calm under pressure
Track record of implementing automation and efficiency improvements in IT operations
Expert knowledge of modern workplace technologies: G Suite/Google Workspace, Microsoft 365, Slack, Teams, and other collaboration platforms
Experience with IT management and monitoring tools MDM, zero touch provisioning, etc
Strong understanding of SaaS application management, inventory, and shadow IT concerns
Familiarity with IT service management frameworks and ticketing systems (Jira Service Management, etc.)
Understanding of information security best practices and compliance requirements (SOC 2, ISO 27001 awareness is a plus)
Enthusiasm for leveraging AI tools and platforms to transform IT operations
Experience implementing or piloting AI-powered IT solutions (chatbots, automated triage, intelligent knowledge bases)
Creative mindset for identifying opportunities to apply AI/ML to traditional IT challenges
Comfort working at a technology-first company where AI is core to our mission and culture
Exceptional service orientation with a 'no problem is too small' attitude
Proactive and anticipatory—you solve problems before they become issues
High attention to detail, especially when supporting high-visibility executive activities
Ability to context-switch rapidly and manage multiple priorities simultaneously
Strong business acumen with understanding of how IT enables organizational goals
Humble and collaborative team player who thrives in a values-driven culture
Benefits
Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance.
Parental Leave: We offer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary.
Health Benefits: We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option.
Supplemental Benefits: Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency.
401(k) Savings: Save for and invest in your future using our Guideline 401(k) retirement savings program.
Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking!
Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness.
Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and / or our Total Pet vet service and telehealth discount plan.
Employee Assistance Program: Free access to confidential personal support.
Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses
Company
Altana
Altana is the only Product Network connecting buyers, suppliers, logistics providers & government agencies across the global supply chain.
201-500 employees
H1B Sponsorship
Altana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (4)
2023 (3)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$322MKey Investors
US Innovative Technology FundActivate Capital PartnersGoogle Ventures
2024-07-29Series C· $200M
2022-10-03Series B· $100M
2021-09-20Series A· $15M
Leadership Team
Evan Smith
Co-Founder and CEO
Peter Swartz
Chief Science Officer and Co-Founder
Recent News
Company data provided by crunchbase