TrueScripts Management Services · 1 month ago
Client Success Executive - Prescription Benefit Management - PBM
United States
Full-time
Remote
Senior Level
5+ years expTrueScripts Management Services is a pharmacist-founded Prescription Benefit Manager focused on providing customized prescription benefit expertise. As a Client Success Executive, you will serve as a senior liaison to ensure client satisfaction and retention while leading strategic account teams and managing client relationships.
PharmaceuticalProfessional ServicesSmall and Medium Businesses
Responsibilities
Lead the strategic account team (including client success, clinical, and data analytics) as the quarterback with full ownership of client satisfaction and service delivery
Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis
Oversees execution of communication plan
Developing strong internal and client relationships through proactive interactions and strong verbal and written communication skills
Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development
Work directly with your POD on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities
Expert knowledge and understanding of TS proprietary programs
Executing client renewals by building lasting relationships with key client stakeholders
Provide leadership to coordinate all aspects of client review meetings including scheduling, reporting, materials, accommodations, etc
Be proficient in CRM and all aspects of proprietary software used for claims adjudication
Lead client meetings, lunch & learn meetings, etc
Work directly with your POD to adjust plan parameters as directed by the client/broker
Work directly with your POD to oversee the onboarding process involving the client, broker, TPA, and data vendor
Participate in introductory/enrollment meetings with employees
Qualification
Required
Five + years of cumulative Account Management/Client Success in a PBM setting or equivalent client-facing health/benefits experience is required
Must possess a valid and current driver's license
Ability to travel up to 25% of the time if needed
Capable of interfacing with TrueScripts clients and owners and providing solutions to problems
Must be proficient in all Microsoft Office Products
Need to be flexible and work as a team player
Demonstrates strong attention to detail
Ability to prioritize and have good organizational skills
Ability to perform multiple tasks at one time
Ability to communicate and work under stress effectively while always maintaining confidentiality
Need to be self-motivated and work with little supervision
Need to be adaptable and have different responsibilities given periodically
Preferred
College degree or equivalent experience preferred
Experience in management of employer groups or health plan accounts preferred
Client-facing presentation experience preferred
Benefits
A wide range of health insurance options including medical, dental and vision
A strong salary and bonus program
A robust 401k and company match
Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
Employee Assistance Program
A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
Dream Manager Program (yes, it’s a real thing!)
A cohesive, family-based culture
Charitable contributions and volunteer time
Lots of celebrations!
Company
TrueScripts Management Services
TrueScripts Management Services is a pharmacist-founded, fully-transparent PBM that has focused on revolutionizing the pharmacy benefit management industry since our beginning in 2014.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dean Merder
President & CEO
John C. Bell
Co-Founder
Recent News
2023-12-19
Company data provided by crunchbase