RethinkFirst · 1 month ago
AR Specialist/Collections
United States
Full-time
Remote
Mid Level
3+ years expRethinkFirst is a leading behavioral health technology company focused on making mental wellness accessible. The AR/Collections Specialist will manage the full collections cycle, ensuring accurate invoicing and compliance with HIPAA standards while collaborating with various teams to resolve customer issues.
Clinical TrialsHealth CareHealth Diagnostics
Responsibilities
Monitor aging reports and follow up on past due accounts via phone, email and third-party platforms
Identify outstanding invoices with past the contracted payment terms, 30+ days on a weekly basis
Determine possible reasons why invoice was missing for payment. Resolve and follow up
Recommend accounts for escalation, suspension, write off or third-party collections when necessary
Maintain accurate records of collection activities and customer interactions
Send out weekly updates to management with collection notes for invoices with 60+
Monitor accounts receivable, track outstanding balances, and follow up with clients on overdue payments
Review outstanding past due balances to identify issues to review and follow up
Coordinate with other departments for complex or escalated cases
Ask for collection assistance from sales team and account owners when customer becomes unresponsive
Generate accurate customer invoices based on contracts, usages, data, and logs
Identify billing errors and data analysis
Ensure all billing activities comply with HIPPA and privacy standards
Safeguard all protected health information (PHI) while performing billing, invoicing, and data analysis tasks
Maintain detailed documentation of all charges and supporting records
Respond to customer inquiries about billing and invoices
Approving and verifying amounts in Salesforce cases
Customer inquiries and queries in Salesforce
Support AR billing-related updates
Qualification
Required
High attention to detail and commitment to data accuracy
Self-starter who can work independently with minimal supervision
Able to manage a high volume of daily tasks with accuracy and efficiency
3-5 years of experience in a similar role
Advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP)
Preferred
Experience with ERP (Sage Intacct or NetSuite) & Salesforce
Benefits
Generous health, dental, & vision benefits package
Flexible paid time off
11 paid company holidays
401k + matching
Parental leave
Access to our award-winning RethinkCare platform supporting neurodiversity in the workplace through parental success, professional resilience, and personal wellbeing.
Company
RethinkFirst
RethinkFirst is a provider of Analysis-based treatment tools for the growing population affected by autism spectrum disorders.
201-500 employees
H1B Sponsorship
RethinkFirst has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$12.41M2020-08-11Private Equity
2014-08-18Series C· $10M
2011-04-01Series B
Leadership Team
Ben Semmes
Chief Executive Officer
Eric Larsson
Chief Financial Officer
Recent News
2025-10-07
2025-09-10
Company data provided by crunchbase