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Nordic Global · 1 month ago

Application Analyst II - Epic Beacon

US - National

Full-time

Onsite

Mid, Senior Level

5+ years exp

Nordic Global is a company focused on providing advanced support for clinical and business applications within the healthcare sector. The Application Analyst II will manage application support requests, maintain vendor relationships, and participate in application lifecycle management.

Information ServicesInformation Technology

Responsibilities

Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication

Manage application and team documentation through proper document management lifecycles

Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support

Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities

Achieve necessary certifications and continue professional development

Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status

Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business)

Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements

Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving

Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation

Qualification

Healthcare IT experienceITIL service managementAnalytical thinkingApplication support managementCommunication skillsProblem-solving skillsTeam collaboration

Required

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years' industry experience)

5 years' experience in healthcare IT or equivalent IT application analyst position with degree requirement

Proven analytical thinking and problem-solving skills

Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management

Excellent communication and customer service abilities

Experience in managing application support and documentation

Ability to work collaboratively in a team-oriented environment and independently