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GradGuard - College Life Protected · 16 hours ago

School Onboarding Specialist

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

1+ years exp

GradGuard is a leader in college tuition and renters insurance, serving more than 1.7 million students across 1,900+ institutions. The School Onboarding Specialist will ensure the successful onboarding and integration of GradGuard's products at partner schools, focusing on driving value and facilitating widespread adoption.

EducationFinancial ServicesInsuranceInsurTech

Growth Opportunities

Hiring Manager

Leticia Gastelum

Responsibilities

Manage new school implementations and integrations, specializing in diverse integration platforms

Act as a project manager, guiding schools through onboarding, ensuring alignment with best practices, and coordinating internal and external partners

Track key onboarding aspects (tasks, dates, risks, interactions) using Salesforce and maintain timely and accurate updates in internal tracking systems for reporting and visibility. Adhere to established onboarding standards

Establish a trusted advisor relationship with each school to drive product values. Diagnose and resolve school issues, managing day-to-day relationships. Support schools by resolving questions, tracking issues, and providing timely resolutions per guidelines

Deliver training and end-user support during onboarding. Collaborate with Sales, School Success, and Developers for a seamless onboarding experience

Qualification

Implementation ExperienceSalesforceProject ManagementTraining DeliveryRelationship ManagementCommunicationOrganizational SkillsProblem SolvingTeam Collaboration

Required

Excellent organizational skills and ability to manage multiple active schools and balance diverse client needs in a fast-paced environment

Highly motivated to achieve goals, improve efficiency, increase productivity, and enhance school service

Quick to assess a school's setup and tailor training accordingly

Experience defining business and systems strategy, developing system requirements, designing, prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines

Ability to motivate and lead others, including those without a direct reporting relationship

Enthusiastic, professional, and dedicated to school success

Excellent listening skills to fully understand school requirements and pain points

Passionate about complex challenges and committed to top-notch service

Outstanding verbal and written communication skills, with proven experience delivering impactful presentations

Preferred

Bachelor's degree in Business, Information Technology, Education, or a related field preferred

1-3 years of professional experience in implementation, project management, or a related role, ideally within a technology-focused environment

Benefits

Opportunity to enroll in comprehensive health, dental, and vision insurance. We pay 100% of employee premiums and 75% of your family’s premiums.

A lifestyle spending account where you can receive up to $400 in reimbursements for wellness activities.

401(K) retirement plan with company matching up to 5% of compensation deferred. Employee and employer contributions are 100% vested.

Student loan and education assistance, after one year of employment at GradGuard.

Unlimited PTO after completing the 30-day introductory period.

Plus, 12 paid holidays and paid parental leave.

Company

GradGuard - College Life Protected

GradGuard is the leading provider of embedded insurance programs to colleges and universities. It is a sub-organization of NGI Holdings / Next Generation Insurance Group.

Founded in 2009

Phoenix, Arizona, USA

51-200 employees