Booz Allen Hamilton · 1 day ago
Collaboration Engineer, Senior
Annapolis Junction, MD
Full-time
Hybrid
Senior Level
$78K/yr - $176K/yr
5+ years expBooz Allen Hamilton is a leading consulting firm, and they are seeking a Senior Collaboration Engineer. The role involves engineering and sustaining collaboration ecosystems to ensure reliable communication across secure environments, optimizing voice and collaboration solutions, and modernizing legacy unified communications platforms.
ConsultingCyber SecurityIT InfrastructureManagement ConsultingSecurity
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Engineer and maintain enterprise VoIP and UC environments such as Cisco CUCM, Unity, Expressway, Jabber or Webex, and Cisco or Ribbon SBCs
Design and optimize SIP call routing, dial plans, trunks, and voice gateways across classified and unclassified networks
Troubleshoot complex issues involving QoS, call signaling, codec negotiation, jitter or latency, and media path analysis
Deploy and support secure collaboration solutions, including video conferencing, softphone platforms, and on-prem or cloud hybrid UC systems
Integrate UC platforms with identity services, directory systems, messaging platforms, and network segmentation
Maintain and tune voice and video quality across LAN or WAN architectures in alignment with mission requirements
Support expansion, migration, or modernization of UC clusters and assist with high-availability and disaster recovery designs
Collaborate with network, cybersecurity, and infrastructure teams to maintain secure, compliant, and resilient collaboration environments
Qualification
Required
5+ years of experience with engineering or supporting VoIP, UC, or collaboration systems in enterprise or mission environments
3+ years of experience with Cisco UC technologies such as CUCM, CUC, SIP trunks, voice gateways, Expressway, or Webex
Experience designing or supporting dial plans, call routing, numbering plans, and SIP or SCCP endpoints
Experience resolving issues involving QoS, packet loss, jitter, codec selection, and media path troubleshooting
Experience with network fundamentals such as VLANs, routing, DHCP options, or ACLs, affecting voice and video performance
Knowledge of security and compliance frameworks, including STIGs and encryption controls affecting UC systems
Ability to interpret logs, CDRs, traces, and packet captures using tools such as RTMT and Wireshark
Secret clearance
HS diploma or GED
CompTIA Security+ CE Certification
Preferred
Experience deploying or managing Microsoft Teams Voice, Direct Routing, or hybrid collaboration environments
Experience with Session Border Controllers such as Cisco CUBE, Ribbon, or Audiocodes, or E-911 environments
Experience with wireless QoS, voice roaming optimization, and integration with Cisco or Aruba WLANs
Experience with automation or scripting for UC tasks, including Python, Ansible, or REST APIs
Knowledge of Cisco Meeting Server, Cisco TelePresence, or other enterprise video solutions
Top Secret clearance
Bachelor's degree in Information Systems, CS, or a related field
Cisco CCNP Collaboration, Collaboration Core (CLCOR), or Collaboration Applications (CLICA) Certifications
Benefits
Health
Life
Disability
Financial
Retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care
Company
Booz Allen Hamilton
Booz Allen Hamilton is a consulting firm that specializes in analytics, technology, and engineering.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.03B2025-03-11Post Ipo Debt· $650M
2023-08-01Post Ipo Debt· $650M
2020-08-13Post Ipo Debt· $700M
Leadership Team
Matthew Calderone
Chief Financial Officer and Executive Vice President
Kristine Anderson
Chief Operating Officer
Recent News
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