Canon Financial Services, Inc. · 1 month ago
Manager, Parts Expediting
US-IL-Itasca
Full-time
Hybrid
Mid, Senior Level
$77K/yr - $116K/yr
7+ years expCanon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. The Manager of Parts Expediting is responsible for managing the rapid response expediting process, enhancing operational performance, and ensuring customer satisfaction while overseeing a team and coordinating with various partners.
BankingFinancial Services
No H1B
Responsibilities
Maintains a superior level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available. Holding direct reports accountable for maintaining the same level
Manages and directs the day-to-day operations of the 24 x 7 Expediting Coordinators
Oversees our Expediting Partners activities holding them to account for on time performance, accurate billing, and SOP adherence
Schedules staff that provides support to our customers on a 24 x 7 basis
Manages and directs the day-to-day operations of the front-line Support Reps
Monitors and manages the Support Rep phone line ensuring no gaps or in coverage or extended delays in answering
Verifies email requests to the Support Rep mailbox are responded to in a timely and professional manner
Completes monthly grading of calls into the Support Line for each Support Team member. Provide coaching to each team member that meets department objectives
Develops, reviews, compiles and publishes productivity metrics including presenting those live to upper management as required
Independently works to favorably resolve direct customer escalations, issues, and concerns
Creates purchase orders to vendors as needed and validate direct reports are completing daily purchases in the most cost-effective manner available
Being proficient in creating, maintaining, and updating in scope system settings and values as needed
System development and business user integration testing for the updating and testing of new systems or enhancements
Works closely with our IT team to correct any systemic issues
Develops, trains, hires, and provides guidance to staff to maintain effective and smooth operations
Maintains authority for most personnel related decisions within the department
Responsible for reviewing and improving internal procedures to more efficiently and effectively service the company
Publishes, distribute, train, and enforce all current published procedures and standards
Completes all other tasks, projects and functions assigned by Manager
Qualification
Required
Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management experience
Cross Functional Team participation in projects both on and off site
Travel as required to complete business objectives
Proficient in Advanced Excel, Power Point, and use of analytical tools
Ability to multi-task
Computer skills with a knowledge of Oracle
Excellent written and verbal communication skills
Benefits
Employee referral bonus
Employee discounts
"Dress for Your Day" attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
Medical
Dental
Vision
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
Company
Canon Financial Services, Inc.
Canon Financial Services, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sam Yoshida
Chair & CEO
Melinda Ibarrondo, SHRM-CP, PHR
Strategic Human Resources Business Partner
Recent News
2023-03-29
Company data provided by crunchbase