AlertMedia · 4 days ago
VP, Account Management
Austin, TX
Full-time
Hybrid
Director/Executive
7+ years expAlertMedia is a fast-growing software company focused on saving lives and minimizing loss through effective communication. The VP of Account Management will shape the Account Management strategy and elevate the team to increase revenue across various customer segments while ensuring exceptional customer experiences.
Enterprise SoftwareMobileSaaS
No H1B
Hiring Manager
Monica Hernandez
Responsibilities
Develop and coach a team of Account Managers in the enterprise, mid-market and SMB segments and guide them with their sales pipeline, from prospecting to close
Partner with Sales, Customer Success, Marketing and Renewals leadership to drive cross collaboration and process
Help your team build account maps to more effectively up-sell and cross-sell within a set of named accounts
Partner with team and internal stakeholders to identify expansion opportunities to meet/exceed expansion revenue targets by:
Understanding customer objectives and use-cases
Defining and executing sales plans and proposals that provide strategic recommendations designed to meet specific customer needs
Articulating value in products and services to help meet those needs
Identifying new personas and contacts to drive further value within customer organizations
Helping large customers to establish and meet their requirements with the goal of expanding once those have been met; participating in large customer QBR’s
Reviewing renewals and any obstacles limiting adoption or creating renewal risk
Collaborate with Marketing to make sure the team is delivering and following up on regular outbound campaigns on new product updates, webinars, trainings, etc
Drive enterprise value while focusing on increasing cross-sell product expansion within the larger customer base
Guide your team in managing account issues and escalations as it relates to licensing, contracts, and renewals
Qualification
Required
7+ years of experience in account management and sales with a history of success
Must have prior enterprise and mid-market sales and account management experience within a SaaS organization
3+ years of people management experience
Experience leading a successful sales team and managing a pipeline of named accounts, and an ability to accurately forecast
Strong coaching mentality and ability to help elevate others in their career development
Ability to map account whitespace, connecting the dots in customer organizations and influencing stakeholders from various roles, levels, and profiles to identify and close a deal
Exceptional interpersonal skills; clear and concise written and oral communication skills
Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level
Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process
This is a hybrid role based in Austin, TX. You must be located in Austin or surrounding areas or willing to relocate
Benefits
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
Amazing rewards and incentives – we love celebrating each other!
Commitment to community service with opportunities to give back
Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails
Access to cutting edge technology – Salesforce, Gong, ZoomInfo, Outreach, Scorecards, etc.
Ongoing learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams
Company
AlertMedia
AlertMedia's helps organizations mitigate risks and respond faster during emergencies and critical events.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$57.01MKey Investors
JMI EquityNext Coast VenturesSilverton Partners
2020-04-07Series C· $15M
2019-01-03Series C· $25M
2017-10-11Series B· $8M
Leadership Team
Jeff Branc
Chief Technology Officer
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2025-08-19
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