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GradGuard - College Life Protected · 1 week ago

Associate Director of School Success

Phoenix, AZ

Full-time

Onsite

Lead/Staff

GradGuard is a leader in college tuition and renters insurance, serving over 1.7 million students across 1,900+ institutions. The Associate Director of School Success will manage a portfolio of school partners, ensuring successful integrations and promoting consistent adoption of GradGuard programs while providing outstanding customer service.

EducationFinancial ServicesInsuranceInsurTech

Growth Opportunities

Hiring Manager

Leticia Gastelum

Responsibilities

Serve as the main point of contact for your listed school partners

Respond to school partner inquiries, provide support resources, and resolve basic issues promptly and effectively

Maintain accurate records of communication, activity, and program performance in Salesforce

Support schools in implementing GradGuard marketing tools and best practices to improve awareness and adoption

Monitor performance reports and follow up with schools to ensure timely updates and alignment with goals

Collaborate with Sales, School Onboarding, and Marketing to ensure seamless transitions and consistent messaging to partners

Share insights from school partner feedback to improve tools, templates, and processes

Participate in training, team meetings, and ongoing professional development

Build foundational knowledge of GradGuard's platform, sales cycle, and customer success strategies to prepare for future advancement opportunities

Qualification

SalesforceCustomer successRelationship managementCommunication skillsTech savvyHigher education experienceOrganizational skillsTeam collaborationDetail-oriented

Required

Strong communication and interpersonal skills; able to build trust quickly

Able to manage multiple school partner accounts efficiently with consistent follow-through

Comfortable using Salesforce and common productivity tools

Enjoys working across teams to solve problems and improve the customer experience

Preferred

Bachelor's degree preferred

Experience in higher education, customer support, or account coordination is a plus

Benefits

Opportunity to enroll in comprehensive health, dental, and vision insurance. We pay 100% of employee premiums and 75% of your family’s premiums.

A lifestyle spending account where you can receive up to $400 in reimbursements for wellness activities.

401(K) retirement plan with company matching up to 5% of compensation deferred. Employee and employer contributions are 100% vested.

Student loan and education assistance, after one year of employment at GradGuard.

Unlimited PTO after completing the 30-day introductory period.

Plus, 12 paid holidays and paid parental leave.

Company

GradGuard - College Life Protected

GradGuard is the leading provider of embedded insurance programs to colleges and universities. It is a sub-organization of NGI Holdings / Next Generation Insurance Group.

Founded in 2009