Tyndale Company, Inc. · 4 hours ago
Customer Service Representative
Houston, TX
Full-time
Hybrid
Entry Level
1+ years expTyndale Company, Inc. is a family-owned business and an industry-leading national supplier of arc-rated flame-resistant clothing. They are seeking an experienced Customer Service Representative to ensure excellence in customer interactions across various communication channels while maintaining accurate customer data in their systems.
Apparel & Fashion
Responsibilities
Accurately process customer orders, returns, and replacements
Assist customers with questions, concerns, and website navigation
Ensure high-quality service, including handling challenging interactions professionally
Verify and update customer information in company systems
Collaborate with other departments to confirm and fulfill orders
Address internal service requests and resolve issues thoroughly
Meet or exceed performance goals, including accuracy, responsiveness, and resolution quality
Communicate customer concerns through proper escalation channels
Contribute to improving the customer experience and internal processes
Promptly communicate any concerns or unresolved issues through the designated Customer Service escalation process
Qualification
Required
High school diploma or equivalent required
Minimum of 1 year of customer service experience required
Proficiency in Microsoft Office, including basic Excel skills
Strong verbal and written communication skills
Detail-oriented with a customer-focused mindset
Ability to prioritize and multitask in a fast-paced environment
Skilled in managing customer interactions with professionalism
Preferred
call center experience
Benefits
Comprehensive medical, dental, and vision insurance with competitive premiums.
Paid parental leave.
Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
Many positions with Tyndale offer hybrid onsite + remote work schedules.
Generous PTO.
Paid holidays + a floating holiday.
Competitive salary.
401(k) with matching.
Bonus opportunities.
Training/certification/tuition reimbursement programs.
Demonstrated paths for knowledge share and internal promotion opportunity.
Family-owned values.
Award winning culture.
Team-engagement events.
Casual dress code.
Company-sponsored charitable events and activities.
An inclusive workplace that values collaboration and integrity.
Company
Tyndale Company, Inc.
As a company whose mission is “to provide an enjoyable uniform experience,” Tyndale is a service-based company offering turnkey Managed Flame Resistant Apparel Programs to leading companies and their subsidiaries, including 20 in the Fortune 500.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase