University of Washington · 1 month ago
Associate Director of Technology Communications
Greater Seattle Area
Full-time
Hybrid
Lead/Staff, Director/Executive
$115K/yr - $132K/yr
5+ years expThe University of Washington is seeking an Associate Director of Technology Communications to join UW Medicine's Strategic Marketing and Communications team. This role involves developing and executing internal communications strategies for IT Services and Innovation Core, aimed at enhancing understanding and engagement across the organization.
EducationHigher EducationUniversities
Responsibilities
Build and lead an integrated communications strategy that elevates understanding of IT Services and Innovation Core-related products, platforms, and long-term technology enablements, communicates the value of these efforts across UW Medicine (and with executives, operations, partners, and IT Services employees) and demonstrates alignment with and support for UW Medicine objectives
Partner with IT and Innovation Core leadership to identify key priorities, audiences and desired outcomes for communications initiatives
Identify critical, impactful initiatives and their significance to UW Medicine’s mission, values and strategic direction, and report on these to other leaders in UW Medicine via the President’s Report
Create communications plans, including messaging frameworks
Develop, lead and execute communications strategy and planning around product innovation and launches, customer-facing processes to ensure awareness, change management, and also convey customer benefit and value of these to the organization
Identify, evaluate and manage budgets associated with communications deliverables, such as those that are part of product innovation and launches, employee awareness campaigns and change management
Lead and partner on executive and operational messages for IT Services and Innovation Core as part of technology implementations
Lead communications for large-scale technology projects
Lead communications for major IT crisis situations
Consult on large, impactful projects to support implementation and approach
Understand and work to incorporate the University’s long-standing commitment to diversity, ensuring access and opportunity for all individuals in all projects, products and interactions
Integrate change management principles into communications planning for major IT and Innovation Core initiatives
Develop standard templates and processes, along with editorial guidelines
Serve as a trusted advisor to leadership on message development and delivery
Oversee and guide appropriate uses of internal communications infrastructure and standards for IT Services and Innovation Core communications (e.g., via Vitals, email or Marketo-based newsletters) to maximize engagement and clarity, reduce duplication, and ensure high-quality and effectiveness
Ensure coordination and alignment with UW Medicine communications strategies, messaging in partnership with Strategic Marketing and Communications
Establish metrics to assess communications effectiveness (open rates, engagement, feedback, etc.)
Continue to refine strategies for increasing employee awareness, understanding and adoption of new and changing technologies
Write, edit, and produce a range of internal (and, occasionally, external) communications, including leadership messages, Vitals intranet news content, talking points, FAQs, strategic outreach emails and more
Solicit and research information and ensure the highest standards of accuracy
Adhere to editorial guidelines, submission processes, and content production workflows, including reviews and approvals
Work cross-functionally to ensure all content adheres to legal, brand and security guidelines
Ensure messaging is consistent, inclusive, and accessible across major channels and audiences
Support monthly Site Executive meetings
Foster and build relationships with managers, IT and Innovation Core project teams, partners and leaders to identify communications needs and opportunities, and understand factors that influence successful implementation, including gathering and facilitating awareness, sharing, and feedback from partners and customers so these can be considered in technology implementations
Build avenues for multi-directional communications
Identify and attend regular IT and Innovation Core meetings to understand opportunities and discover information that will benefit internal audiences
Identify opportunities to provide coaching and resources on developing and executing effective internal communications
Collaborate with internal communications, HR, UW-IT and other partners to align messages, avoid duplication and use central platforms and infrastructures to communicate effectively
Ultimately support and advance the mission of UW Medicine
Related duties as assigned
Qualification
Required
Bachelor's degree in communications, public relations, marketing, journalism, English, Information Technology, Computer Science, Information Systems, or related field
At least five years of progressively responsible technology communications experience, with at least 3 years in a management role leading internal communications strategy and planning for an IT organization
Demonstrated success in developing and implementing communications strategies for technology organizations
Familiarity with IT concepts, systems and services, including ITIL, COBIT, cloud infrastructure, cybersecurity, enterprise applications, digital transformation, AI, generative AI, machine learning, natural language processing, Enterprise AI applications, and ethical and compliance considerations of AI
Prior experience in change management related to technology rollouts
Knowledge of accessibility standards and inclusive communications practices
Excellent writing, editing, and presentation skills with ability to translate technical concepts into accessible language
Creating and managing key business partner engagement plans
Prior experience working in a large, complex organization
Prior work in an academic or health system setting
Familiarity with the AP style
Experience with Simpplr and SharePoint or ServiceNow or another content management system
Experience with email marketing platforms like Marketo or Eloqua
Demonstrated and outstanding organizational and project management skills
An authentically and consistently good listener
Exceptional skills in relationship building and collaboration
A strong writer, able to quickly and accurately write and edit clean and compelling content
An effective public speaker who can manage and lead meetings related to large, impactful communications projects
Experience using analytics to assess the impact and effectiveness of content
Proven ability to work in a fast-paced, high-change environment with demonstrated ability to manage multiple projects and have the flexibility to perform within an environment of changing needs and priorities
Ability to anticipate program needs, discern work priorities, and work cross-functionally
Ability to occasionally work outside of typical business hours as needed to meet deadlines and address urgent situations
Ability and willingness to create strong results with limited resources
High level of computer literacy skills, including experience with MS Office Suite, intranet platforms and key project management and presentation tools
Demonstrated commitment to integrity
Excellent research, writing and editing skills
Preferred
Master's degree in strategic communications, business administration (MBA), information management or related field
7-10 years of progressively responsible technology communications experience, with at least 5 years in a management role leading internal communications strategy and planning for an IT organization
Proficiency with intranet content management systems, email marketing platforms, and collaboration tools (e.g., SharePoint, Teams, Slack)
Benefits
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Company
University of Washington
University of Washington is an educational institution that provides undergraduate, graduate, and research programs.
10001+ employees
H1B Sponsorship
University of Washington has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (249)
2024 (211)
2023 (159)
2022 (171)
2021 (169)
2020 (154)
Funding
Current Stage
Late StageTotal Funding
$215.35MKey Investors
Avista foundationNational Institute of Allergy and Infectious DiseasesAdvanced Research Projects Agency for Health
2026-01-18Grant· $10M
2025-04-21Grant· $0.01M
2024-09-13Grant
Leadership Team
Andrew S Allen
Adjunct Professor
Arthur Denny
Founder
Recent News
2026-01-19
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