Physicians Rehab Solution · 2 hours ago
Clinical Guest Coordinator/Office Assistant at Michigan Orthopedic Center
Lansing, MI
Full-time
Onsite
Entry Level
1+ years expPhysicians Rehab Solution is seeking a full-time Clinical Guest Coordinator / Office Assistant to support their Outpatient Rehab clinic in Lansing, MI. This role plays a vital part in creating a welcoming, efficient, and patient-centered experience by managing patient interactions and supporting clinic operations.
Health CareRehabilitationWellness
Hiring Manager
Leia Kimbler
Responsibilities
Welcome patients and visitors in person and by phone; answer questions, direct inquiries, and provide an excellent first impression
Schedule patient appointments efficiently—both in person and over the phone—to optimize provider time and treatment room utilization
Support a positive patient experience by recognizing and easing patient concerns; maintain a clean and inviting reception area
Ensure accurate patient records by filing, retrieving, and updating medical information in the EMR system
Maintain patient accounts by obtaining and documenting personal, financial, and insurance information
Assist with revenue collection by recording charges, updating financial data, and collecting patient payments
Safeguard patient privacy by adhering to confidentiality and HIPAA standards
Follow established clinic policies and procedures and proactively communicate needed updates
Collaborate with the rehab team and contribute to daily clinic operations as needed
Perform additional duties as assigned
Qualification
Required
Proficiency with Microsoft Office Suite
Strong customer service and professional telephone communication skills
Ability to manage multiple tasks in a fast-paced environment
Highly organized with strong attention to detail
Self-motivated and able to work independently
Positive, team-focused attitude
Preferred
1–2 years of medical office or healthcare administrative experience
Experience with patient scheduling and EMR systems
Company
Physicians Rehab Solution
Physicians Rehab Solution is a healthcare firm that offers physical therapy, occupational therapy, and rehabilitation services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Pennington
President,Co-Founder,CEO
Company data provided by crunchbase