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WRMC, Inc. · 1 month ago

Overnight Concierge (Part-Time) | Downtown Austin - Luxury High-Rise

Austin, TX

Part-time

Onsite

New Grad, Entry Level

Worth Ross Management Company is an award-winning industry leader in HOA management. The Overnight Concierge will provide exceptional customer service, manage resident relations, and ensure a safe and welcoming environment for all residents, guests, and vendors.

ConstructionLifestyleReal Estate

Responsibilities

Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members

Identifies and clarifies the residents' needs and desires. Answers questions and provides solutions

Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management

Assists residents in scheduling access for authorized vendors to provide services within units

Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential

Able to understand and react quickly and effectively to any emergency

Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager

Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments

Accurately maintains daily shift notes into Building Link system

Receives packages & deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits

Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate

Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests

Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge

Qualification

Customer serviceCommunication skillsEmergency responseOrganizational skillsMulti-taskingTelephone etiquetteInterpersonal skillsConfidentiality

Required

High school diploma or equivalent

Self-motivated, outgoing, detail-oriented, customer service and customer-focused individual

Excellent interpersonal, communication, and organizational skills

Ability to work independently, and without direct supervision

Multi-tasking skills

E-mailing skills

Telephone etiquette

Ability to take and communicate important messages

Ability to learn and use resident, guest and vendor names consistently

Ability to identify and organize resources to provide a high level of personal service

Ability to communicate effectively and demonstrate good customer service skills to residents, guests, vendors and other staff members

Ability to identify and clarify the residents' needs and desires

Ability to answer questions and provide solutions

Ability to seek ways to improve services

Ability to assist residents in scheduling access for authorized vendors

Ability to maintain resident and guest privacy

Ability to understand and react quickly and effectively to any emergency

Ability to maintain a safe and secure work environment

Ability to follow established safety guidelines

Ability to accurately maintain daily shift notes into Building Link system

Ability to receive packages & deliveries and log in Building Link system

Ability to respond to resident concerns and complaints in a professional and caring manner

Ability to manage resident relations to ensure a consistently high level of service

Ability to perform other duties and responsibilities as assigned

Physical demands include the ability to lift 30-50lbs

Ability to stand, sit, and walk for extended periods

Ability to work at a personal computer and talk on the phone for extended periods

Ability to quickly and easily navigate the building as required

Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately

Ability to work extended/flexible hours, weekends, and holidays if required

Ability to communicate, receive, and exchange ideas and information using both spoken and written word

Company

WRMC, Inc.

Serving Communities with Sophistication, Integrity, and Resourcefulness At WRMC, we know communities are not just buildings – they are the people who live, work, and thrive in them.

Founded in 1989