The MJ Companies · 5 days ago
Platform Support Analyst
Carmel, IN
Full-time
Onsite
Entry, Mid Level
2+ years expThe MJ Companies are seeking a proactive and detail-oriented Platform Support Analyst to ensure the efficient operation and maintenance of Aperture, their proprietary analytics and data platform. This role involves addressing operational issues, managing data quality, supporting users, and contributing to process improvements and platform reliability.
ConsultingInsuranceRisk Management
Responsibilities
Proactively track and resolve missing data feeds or system failures to maintain uninterrupted operations
Monitor platform performance, identifying and resolving anomalies or inefficiencies
Perform quality assurance (QA) checks to validate data accuracy and platform functionality
Manage user onboarding and offboarding, ensuring proper access levels and permissions
Set up and configure new clients in the platform, ensuring seamless integration and functionality
Act as the primary contact for user support, addressing platform-related inquiries and resolving issues
Assist with loading, validating, and entering data for prospects and new clients, ensuring accuracy and smooth integration into Aperture
Working closely with carriers and vendors to set up, maintain, and troubleshoot data feeds
Collaborate with technical teams to investigate and resolve data ingestion, transformation, or warehouse-related issues
Document workflows and operational procedures to support consistent and efficient platform processes
Update Power BI dashboards, troubleshoot minor reporting issues, and perform general report maintenance
Support analytics teams with ad hoc data requests and report generation as needed
Run basic SQL queries in a data warehouse environment to validate data, investigate issues, or support reporting needs
Identify and recommend operational enhancements to improve platform efficiency and user experience
Collaborate with cross-functional teams to ensure data workflows align with business requirements
Contribute to the development of best practices for platform operations, data quality, and user support
Monitor and resolve data feed or platform issues to ensure operational continuity
Manage user onboarding, offboarding, and client configurations, maintaining platform readiness
Provide Power BI support for dashboards and reporting needs
Collaborate with teams to identify and implement operational improvements
Qualification
Required
Bachelor's degree in Information Systems, Data Analytics, or a related field (or equivalent experience)
2+ years of experience in an operational, support, or platform-focused role, preferably in a data or analytics environment
Proficiency with Power BI or similar business intelligence tools
Familiarity with monitoring and troubleshooting data workflows or pipelines
Basic understanding of data quality, data validation, and operational monitoring practices
Experience performing accurate data entry, updating datasets, and maintaining data integrity across systems
Ability to write and run basic SQL queries in a data warehouse environment to troubleshoot issues, validate data, and support operational tasks
Preferred
Experience in Employee Benefits or Property & Casualty domains
Familiarity with user management and platform configuration
Company
The MJ Companies
The MJ Companies exists to inspire the success, fulfillment, and wellbeing of each person it serves: associates and their families, business partners, clients, and the community.
201-500 employees
H1B Sponsorship
The MJ Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Cindy H. Stellhorn
Executive Vice President/Partner
Britni Shrout
Chief Marketing Officer
Company data provided by crunchbase