Reliable Residential · 2 months ago
Lead Dispatch Specialist
Dallas, TX, US
Full-time
Onsite
Mid LevelReliable Residential is a growing company seeking a Lead Dispatch Specialist to act as a vital link between customers and field staff. The role involves managing customer communications, scheduling appointments, and ensuring smooth operations.
FranchiseReal EstateResidential
Responsibilities
Serve as the first point of contact for customers via phone, email, and live chat
Route service requests and inquiries to the right field team member
Schedule appointments and coordinate service calls efficiently
Manage a high volume of inbound communications while staying organized
Maintain accurate records of customer interactions and follow-ups
Qualification
Required
Excellent verbal and written communication skills
Strong problem-solving abilities—you stay calm and think on your feet
Tech-savvy with proficient computer skills
Preferred
Prior experience in customer service, dispatch, or a related field
Experience with ServiceTitan
Benefits
Paid Time Off (PTO)
Team-Focused Culture
Health, Dental & Vision Insurance
401(k) with Company Match
Company
Reliable Residential
Reliable Residential is a residential services platform that operates franchisee services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase