Miro · 22 hours ago
Technical Account Manager Team Lead
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expMiro is a visual workspace for innovation that enables distributed teams to build the next big thing. They are seeking a Technical Account Manager Leader to manage and mentor a team of Technical Account Managers, ensuring enterprise customers maximize their investment in Miro through effective collaboration and innovation.
Artificial Intelligence (AI)B2BEnterprise ApplicationsEnterprise SoftwareProduct ManagementUX Design
Responsibilities
Manage, mentor, and coach a team of Technical Account Managers, including hiring, training, and conducting performance evaluations
Develop and implement processes to improve team efficiency, drive consistent global service delivery, and enhance overall client satisfaction
Monitor team performance metrics (e.g., CSAT, Renewal Rate, Feature Adoption) and report on key KPIs to leadership
Serve as the primary escalation point for complex technical issues, client challenges, and account risks, ensuring timely resolution across the team
Take ownership of and manage some of the team's most complex or strategic accounts and projects
Drive strategic technical proposals and solutions during the pre-sales process to support AMER Strat demand
Build and maintain strong relationships with key clients, supporting key sales and renewal activities
Identify opportunities for account growth and new business development, coaching the team to execute on these
Collaborate with sales, engineering, and product teams to advocate for customer needs and drive internal process improvements
Contribute to the development of technical documentation, best practices, and the overall 'TAM playbook' for the organization
Qualification
Required
8+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
At least 3 years of experience in a leadership, management, or team lead role managing Consultants, Technical Account Managers or similar client-facing professionals
Demonstrated ability to serve as an escalation point for complex technical issues and client challenges
Familiarity with APIs, integrations, and enterprise IT ecosystems
Proven ability to lead team-wide initiatives for workflow optimization, platform adoption, and change management
Expertise in platform and team analytics to drive data-informed decisions and continuous team improvement
Skilled at facilitating executive-level discussions and cross-functional workshops
Highly proactive, strategic leader with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
Willing to travel to customer sites up to 25%
Benefits
401k matching + Competitive equity package
Excellent Medical, Dental and Vision health benefits
Fertility & Family Forming Benefits
Flexible time off
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Up to $2,000 of charitable donation matches each year
Company
Miro
Miro is a visual collaboration platform that provides an intuitive, engaging, and in-person collaboration experience for every team.
1001-5000 employees
H1B Sponsorship
Miro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (3)
2022 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$476.3MKey Investors
ICONIQ GrowthAccelAltaIR Capital
2022-01-05Series C· $400M
2021-01-27Series Unknown
2020-04-23Series B· $50M
Leadership Team
Andrey Khusid
Founder and CEO
Colleen Curtis
Head of Community
Recent News
2025-12-30
Help Net Security
2025-12-11
Company data provided by crunchbase