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Velera · 1 month ago

Manager, Print and Mail Operations (Onsite at Ft Worth, TX Office)

Velera - Texas

Full-time

Onsite

Mid, Senior Level

$73K/yr - $93K/yr

5+ years exp

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The role is responsible for managing the Print Production and Mail Operations teams, overseeing daily operations, vendor relationships, and ensuring quality control while fostering a collaborative work environment.

CreditFinTechManagement Consulting

No H1B

Responsibilities

Oversee daily print and mail operations, which include, but are not limited to, print production management, mail management, shipping, receiving, document storage, and general office management

Oversee and manage key vendor relationships for print production

Implementing and monitoring processes for all functional areas

Providing metrics and data for the team’s performance on a monthly basis

Service as the point of quality control for print production and mail operations

Validate and process invoices

Actively supports and embraces our core values

Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks

Establishes and monitors goals for the department and team members in collaboration with the tasks that they support

Creates meaningful and timely reporting tools to monitor satisfaction and service levels. Manages day-to-day operations, including driving metrics of the team, executing monthly evaluations, and coaching team members

Develops and maintains department standard operating procedures

Identifies business risks, implements effective controls, and evaluates the success

Demonstrates strong leadership ability to guide or direct others through actions and influence while making good business decisions

Builds and maintains working relationships with Executive and Senior leaders, team members, vendors, and other department stakeholders

Identifies and manages mitigation of roadblocks for the department and individual team members

Assess the financial needs of the department, assist with the annual budget, monitor expenditures, and be accountable for maintaining expenses within the allocated budget

Responsible for balancing team members’ workload to optimize the effectiveness of the department

Ensures procedures are documented so department staff are able to comply with policies and processes

Qualification

Print production managementMail operations managementVendor oversightData analysisBudget managementCommunicationLeadership skillsOrganizational skillsProblem-solving skillsInterpersonal skillsCollaborationConfidentialityNegotiation skills

Required

High School Diploma or General Education Degree (GED)

Three (3) years of management experience required

Five (5) years of print production or bulk mail (USPS) experience required

Vendor oversight experience

Demonstrate behaviors based on Velera values: Dedication, Collaboration, Belonging, Curiosity, and Integrity

Excellent organizational skills and ability to identify and implement process changes

Ability to maintain confidentiality of materials handled

Excellent verbal and written communications skills, with an ability to express and document complex ideas with technical staff, non-technical staff, and end-users

Ability to utilize data and metrics to inform day to day operations and strategic decisions

Ability to work in a fast-paced environment and proactively manage deadlines throughout the course of the year

Strong ability to build and maintain partner relationships and the ability to collaborate at all levels within Velera

PC knowledge and proficient in the use of Microsoft Word, Excel, Visio, and PowerPoint

Effective interpersonal skills, and ability to convey complex information in a way that others can readily follow

Excellent planning and organizational skills, as well as ability to prioritize workload using good judgment, while balancing the need for an immediate response with accuracy and completeness of information

Detail-oriented with strong problem-solving skills and the ability to identify, analyze, and resolve problems, driving solutions to completion

Ability to work under minimal supervision

Ability to negotiate effectively with vendors

Ability to lead cross-departmental project teams and develop a talented and highly motivated team

Ability to listen, understand, and respond to external and internal customers' needs in a timely manner

Ability to foster a collaborative & continuous improvement-minded environment

Ability to exercise discretion and good judgment in making decisions

Minimal travel may be required